Epic Care 5439 Clayton Road, Clayton, CA 94517

"Heather LeSieur, PA is lovely. I have established care with this practice for a couple of years now and I have always had pleasant encounters with Heather. She is fun, knowledgeable, attentive, responsive, and educational. Would highly recommend. I recently saw the new NP, Megan - also lovely. Great addition to the team! I do try to avoid in-person visits as I’m not fond of the front receptionist. Not personable at all or welcoming. I’ve been in a patient facing position for over a decade and there are some people who are not fit for these positions."

"Dr. Heather LeSieur is THE BEST. If you go, make sure you see her. She’s a great reason to stay in this area! If I ever moved I’d be sad to leave her. She asks many questions and gives you time to think and answer. Very thorough and compassionate."

"This practice refused to abide by ADA laws. I am hard of hearing and asked to schedule appointments either through email or another platform so I did not have to rely on someone else calling for me. The front desk said it must be done through phone call only. The woman at the front desk went further to explain, “any patient we have that doesn’t speak English just has to have a family member that does call and speak for them.”"

"To me it’s very important to have a doctor who I can trust and approach without hesitation. I moved to Clayton neighbourhood over 2 years ago and picked this clinic as it’s close and accepted my insurance. There was only one female doctor at that time but she left during the pandemic and I was assigned PA Jennifer later. I am greatly disappointed as how the clinic forced me to make an appointment for something that could have been resolved over the phone. I had to get a preventive test ordered and kept calling them for 3 days without a response. I had a Gastro appointment through my insurance later (I did not need a referral) that month and wanted to get the tests done before that. On day 3, I called the front desk and expressed the urgency but the lady at front desk forced me to make an appointment. It turns out Jennifer could not order me the test, and wanted me to meet the GI specialist. I explained her how it was wrong of them to force me to make an appointment when I already had a GI appointment and she could’ve responded to my phone calls to tell me that she could not order the test. The front desk had told her as well so it seemed unethical of them to make me pay for an unwanted virtual visit. She dismissed my concerns over the virtual appointment and told me that she would let the manager know. I was hoping they will not bill me for this visit to correct their mistake. I got the bill yesterday and hence I went forward with this review. Honesty and ethics are very important to me. It was absolutely wrong to force a patient to visit, invest time and money just to make notes without actually rendering any service. I will be removing this clinic as my primary care providers and will not recommend anyone to use their services."

"They are a holistic, patient-centered group. The staff nurse leaves me very kind follow-up messages for my tests, mamogram results, etc. I have been seeing Heather L PA for many years, as she is very knowledgeable, helpful and understanding. My entire family is cared for by this team of wonderful people. I'm a retired healthcare exec, and can't recommend this practice more highly."