Concentra Urgent Care 2587 Merced Street, San Leandro, CA 94577

"Wait was long as when I arrived there was only one person ahead of me and yet wasn't seen until after two other men were seen. The tech didn't change gloves as I expected to after my DS and was touching too many drawers and keyboard; Too short staffed apparently which impacts clients so would try another place in the future."

"The appointment itself was awesome. Everyone was so kind and very speedy. However…. I came in for a 9:30am appointment and did not get seen until 11:00am. This was extremely frustrating and I was not given any warning when I signed in that they were this far behind. I was also continually told that I was up next but not being seen next. I understand that they were extremely busy for some reason that morning but getting honest communication about the delays would have helped."

"Had an appointment set for 10:30am that was scheduled 2 weeks prior. I got there at 10am. Was seen at 12pm. Got everything finished at 2:40pm. Once in the back getting vitals completed, I walked out of the waiting room multiple times to ask if they forgot me. I think it's quite ridiculous to have an appointment scheduled, then have send the person to the back 1.5 hours later, and then spend almost 3 hours to get their vitals completed. It was very disappointing. What is the purpose of scheduling (weeks in advance) if you are just going to treat them like a walk in. If you go there because you have to...I would suggest you get there before the door opens...even if you have a scheduled appointment."

"Walked in on a Tuesday at 8:10 am for a pre-employment physical exam (they open at 8:00). They told me they were all filled up and had no availability for the rest of the day that day, I’d have to come back another day right at 8:00 am. A nurse that was great (personable, good technique, looked into my request for preservative-free flu shot, listened, etc.) who had a full sleeve of tattoos on her left arm (forgot her name) placed a TB and gave me a flu shot after I waited 45 min. (reasonable). Came back on Thursday for physical and TB read. Got there right at 8:00, was first person on walk-in sign-in sheet. Was there for over FOUR hours. Many others came in after me, who were seen and left before I was even put in a room. The TV came on in the waiting room, loud, with news showing gore and violence in Gaza. I requested it be muted or turned off, because it sounded awful and a young kid was the only one looking at it, but the person at the front desk refused. Hours later, I was shown to a room and was given a blank medical history form to fill out. I told the nurse I had filled it out online already. When I finally saw the doctor (Dr. Ha, who is also really good, and thorough, but she said she’s leaving soon to work somewhere else), she was unable to input data because apparently they had just switched to a complicated program that wasn’t populating anything correctly. I had to fill out a second medical history form on paper, and was only given a short version of paperwork to give my work clearing me to start, which I had to request as I was leaving. Annoying, but this experience is pretty standard when seeking care, these days. I’m grateful for the two good staff members I interacted with, and that I didn’t happen to have too much else to do that day."

"Concentra Urgent Care took care of my work required TB test. I was able to get in and out quickly. Their staff were very nice and helpful."