Golden Pavilion Healthcare

"My mother has been here for 2 years, I have not gone a month without an issue! It’s been 3 months since they dropped my mother and chipped half her tooth they seem to have no urgency to fix or talk about it. Also not receiving medication due to the carless handling of it. In 2 years I’ve seen 4 administrators, 6 nursing directors and numerous nurses every week there’s a new nurses. They do have a few fantastic nurses that care and enjoy their job. I’ve been visiting 4 times a week for the past 2 years I have made friends with some patients and nurses. Everyone I have talked to from supervisors to administrators do not keep their word or follow up they just delegate and forget. Just got an automated response in 2 hours that recommends calling the administrator SHE IS THE PROBLEM! Funny how I’ve asking to talk to anyone of the owners or regional managers and nobody seems to know anything, even the internet is vague with any information. I would like to be contacted by “owner” or anyone that is competent enough to rid this place of the people filling positions for a paycheck and get competent employees that enjoy their job."

"My mom was in rehab for a little over 2 months at this facility. The nursing staff, CNAs, rehab therapists and wound care nurses were very caring and attentive to my mom's needs. Furthermore, the admissions person was very responsive to my inquiries and requests for assistance, via texts (even during the weekends and late night hours). She got things done -- connected me to the appropriate staff when I'm unable to get a hold of them. Overall, the facility is clean and the staff is friendly and caring."

"This review is for the awesome staff in the social services office—Dinno, Yana, and Gian. Dinno was helpful with sorting through the logistics and options financially for my dad to access care here. Yana was helpful with quick outreach to make sure I had a line of communication open with their office. And Gian ensured reliable transport for my dad to his dialysis sessions. Thank you social services staff!"

"I love this place! My grandma was resident at this facility. She passed years ago but I just want to give a good review about this place. The place is very clean, staff are very nice and caring always smiling.. So if you have a family member that needs a rehabilitation this is the place."

"They do not EVER pick up the phone at night. The patient is left without access to his call button (which is ignored). They're understaffed. The staff that's there is often hiding in the rooms just to sit around and chat/text on their cell phones. Infections/UTI's often go unnoticed. The only saving grace is that some of the Nurses, residents, and CNA's are good people. Zero is done for the quality of life of the residents. Nothing to entertain their minds, to keep them feeling like human beings. Very insensitive, uncaring atmosphere."