California Orthopedics & Spine

"The doctor was half-checked out when I saw him. Explained things poorly. Seemed genuinely bummed out about life in general. Then the billing department was THE WORST I HAVE EVER SEEN. So hard to work with. Rude. Often incorrect. Then I tried to get some info about my case, they said they'd mail it to me, but never did. This place is a great example of how NOT to run a doctor's office."

"$1320.00 is cost for an MRI that took under 30 minutes. Not sure one of the employees made eye contact with me. The main technician during the appointment was nice, but robotic. On my invoice is a name, Mark Lawler, MD, but I did not meet him nor has he reviewed anything with me. Someone emailed my doctor with an interpretation, but the CD required for my doctor to do her own interpretation had not arrived to the office a week after my appt. They were supposed to give it to me before I left MRI. These offices are a few miles apart. In the future, I will shop around and read google reviews."

"While I so gratefully appreciate the doctors who took such good care of me, especially Dr. Naidu, I am extremely frustrated with the office staff. I hate to do this but Lauren in particular, one of Dr. Naidu’s assistants. I have been trying to get a procedure done for two years now. I was finally ready to have a radiofrequency ablation done after doing two diagnostic procedures required by insurance were completed successfully. Lauren, who was in charge of insurance claims and getting approval for my procedure, completely dropped the ball. I was told several times by my insurance company that they did not receive all necessary information to approve the procedure, yet Lauren insisted everything was sent when I told her the issue. After a year of dealing with insurance issues, or should I say their office issues, I decided to try a different office and doctor. Within a week of my first appointment with this new doctor I got approval for the procedure! Lauren failed to submit needed information several times leading to an extra year of suffering and severe debilitating pain. I wish I could continue care with Dr. Naidu as he is a fabulous doctor and has taken such good care of me as a patient, however his assistants clearly had something against me and I believe this was done intentionally."

"We love the doctors at Cal Orthopedics and Spine. Their Physical Therapy group is absolutely awful. Starting with the rude scheduler. She is unfriendly, and snarky. I know people are busy, but that is no reason be speak rudely and be condiscending. I made my appointments, and got such unbelievable responses back from her that I decided to cancel and take my business elsewhere. "I'm really busy, so I don't have time for your questions. Just pick a day. Don't say "sure", it's yes or no." Just really disappointed in my interaction."

"Dr. Nadu met with me and came up with a treatment plan. After a few weeks I hadn’t heard anything and called and his manager said that they were waiting on insurance approval. A few more weeks went by and I called my insurance company and they said they never received a request from his office. I called California orthopedic and spine again, and they said Dr. Nadu was no longer with them. He moved over to Marin health. And spine. I made several phone calls there and left messages with no return phone calls. Dr. Nadu in his office let me completely abandoned and left me in a position to restart the whole process with a different doctor causing me to be in pain longer than needed because I should’ve already had my treatment completed in my opinion. This is not ethical treatment for a patient And for a doctors office to see a patient and never return any phone calls and not to mention I still have to pay for my original doctors visit for him so he’s clearly OK with accepting money for the appointment when he had no intentions on following through on the treatment plan Disgraceful."