Quest Diagnostics,

1000 South Eliseo Drive, Larkspur, CA 94904

"We arrived at 9:00 am, go thru self check in tablets and waited, after 15 minutes we were told they’re not taking walk-ins.Really bad customer service, could have take us in do blood work rather sending us away also are we the only one there. Quest management needs to look into there business models and comes up with a better customer experience."

"Understaffed. I had an appointment and I checked in and got a number. They skipped over me and when I told them I had been sitting there and my appointment was 30 min they said I wasn’t there for 30 min. This place is a disaster."

"Tiny, dumpy little place. Total of three, maybe four waiting chairs. Only one staff member to run the little office. Feel bad for them, as many complain when they take a break. I suggest booking online as there is no way to book in person, or on the check in iPad system. Walk-in’s allowed only when someone doesn’t show up for their appointment. Good parking when I went today."

"I made an appointment and when I got there and put my info into the kiosk it said I don’t have an appointment. Also there is no front desk person and only one employee present. They say they have a social distancing safe waiting room but that’s not true as there were 7 people in a 10x10 space."

"I had read the negative reviews prior to going and was prepared for the same but I had quite the opposite experience! Quest worked well for me. Excellent experience. In and out in 15 minutes. I liked the lobby tablet check-in and the paperwork process was done in the same room as the blood draw (more private). Technician Annette was outstanding! My veins were hiding but she had no problem getting to them! I’d use them again without hesitation."