MarinHealth Primary Care | A UCSF Health Clinic 4000 Civic Center Drive, San Rafael, CA 94903

"I was charged $575 for an appt that lasted 2 minutes, no exaggeration, even though the billing statement I received said it was a 30-45 minute visit. I did the math, this doctor would be making over $17,000/hour at this rate! Not only that but I was given a prescription for medication for pink eye and sent to our local CVS. They didn’t carry it. I went to a different pharmacy of my own choosing. They didn’t have it either. Had to drive all the way to San Anselmo to get it, the pharmacy was closed, had to return the next morning. Did the medication for a week as prescribed. The pink eye came back a day later. Called Marin Health about it, they never responded to my phone call. Thanks for nothing Marin Health! Your 2 min service (and exaggeration about my 30-45 min appt) and charges and medication selection and lack of response when calling you about my medication not working were awful. I won’t recommend your facility."

"STAY AWAY! This place is awful. They charged $867 for a very brief Telehealth consultation. I had COVID and asked about getting Paxlovid. The doctor said I do not qualify and recommended taking Tylenol. They billed for a 52 minute call at a rate of $1000/hr. The call lasted approximately 5-10 minutes. I have been contacting them regularly to refute this. A supervisor promised me she was looking into and has subsequently ignored my phone calls and lied about getting back to me. A second associate made similar false promises."

"Do NOT come here for urgent care. First question, do you have insurance. Hand them your insurance card, coverage acknowledged. But how much coverage do you have? "We don't know bc it's after 3 and you're from the east coast" We can't help you. Went to Marin General for care instead & rec'd immediate attention from skilled compassionate staff ."