Quest Diagnostics 950 Las Gallinas Avenue, San Rafael, CA 94903

"There only seems to be one guy working here?? He's perfectly fine, actually friendly and helpful with the many frustrated patients, but it's not enough staff to keep up. I routinely wait for an hour when I have an appointment. I can't imagine what it must be like for those without one."

"Very rude and they don’t want to help you! You can’t get an appointment! I’m just fed up with Quest and need another suggestion to go with!"

"Zero stars! Absolutely inept when it comes to drawing blood from a child. Traumatizing experience."

"I have had the worst experience ever getting a blood test here. The pain in my arm after my test at Northgate was so bad that I couldn't lift anything with that arm for a month. I am still having pain after 2 months. My wife and I now use a different Quest and have had no problems. Don't go here for a blood test! Update! Today in September 2023 I still have trouble with my arm when exercising. This Quest location should be shut down."

"Had an 12:50 appointment today, at the Northgate (inside of Safeway) location. No one there. The pharmacy said the lab was closed. No explanation. Since they closed the big lab in Novato, the San Rafael location is very busy and it's hard to get an appointment. To show up and have the lab closed is a big disappointment - especially with no email or phone call to let us know our appointments wouldn't be honored. Giving one star for today. This lab is usually pretty good, especially considering they only have one guy manning the entire operation. Boo on Quest for lack of employees, Yea for the employee that runs the lab."