ArboRisk,

14795 West National Avenue, New Berlin, WI 53151

"I have had abysmal results when attempting to get timely communication from all the representatives I've been assigned in four years' of being a client. That's correct. I'm an existing client, no claims, just a really great risk for ArboRisk. I don't know why it's so difficult to return my calls, emails...Depending on what happens tomorrow, I'll amend this review."

"I've tried for the past four weeks to get a quote on a policy for my tree service. Eventually my renewal for my old policy came up, and still no quote or communication. It's been almost a week since the deadline I gave them and still no communication. I'm disappointed because I wanted to even just SEE what arborisk had to offer in regards to coverage. I renewed my previous policy."

"As the owner of Snell Tree Experts LLC, rated in the “Top 20 Accredited Tree Care Companies of 2022” in the November 2022 issue of TCI Magazine, I am someone who values excellence in communication and adherence to professional ethics. From the time of my first interaction with Eric Petersen and Mick and Ryan, the other team members of ArboRisk Insurance with whom I have regular contact, I was impressed by their passion, their professionalism, and their desire to provide excellent service. One of the primary reasons I left my previous business insurance agency was that I could not get my agent to talk with me by telephone when I had nuanced questions that I needed answering quickly. My experience with Eric, Mick, and Ryan has been one in which they are more than happy to answer questions by telephone, as well as via email. The team at ArboRisk makes clear through their actions that they WANT us to succeed and be better than we were yesterday, and they provide feedback in a constructive way that helps us to achieve our goal of improvement in safety and professionalism. I rarely give out glowing reviews, but the team at ArboRisk has earned my confidence, and I look forward to a continued professional relationship with them in the years to come. Tim “Bo” Snell Snell Tree Experts, LLC"

"Well hate to do this but they have fell short on this one for sure. Started on 11/3/2022 I reached out while in a class in the office. talk to eric and mick about switching , I was VERY CLEAR i didn't want to leave a bad relationship for another one ( That's just silly right )So start with sending information to them and no response , Eric said that he would make sure they where on top of this. (11/9/2022) and he did, but after that when i ask mick to follow up , he promised he would and would get everything handled by 1/1/2023. The busiest time ever. I said how about before that. He waiting on quote, waiting on insurance companies , Than Jan 5th. asked for more information . i was delayed in response. I provided everything asked for on Jan 9th. and was told on Jan 13 i have the number and will set a time to talk them over. What's to talk about send them and i will see if i save money. (I wanted to save money , more so i wanted a better team behind me ) So with the whole process taking more than 4 mts and still don't have any information. And policy renew date on 3/28 ( That was included in the emails. FYI ) I would just assume that this business doesn't want the small guy they only seem to care about the BIG tree care companies. ( Did i forget to mention that Mick found my crew working in his neighborhood like 3 times and gave them business card, to get me a quote. One time since this started i have reached out to Erick and mick and told them both that i can't handle no information/ no communication and nothing was heard from Eric. Mick reached out asap and begged me to give him a shot, Sure why not sometimes things slip and people forget . But now that nothing has been said since JAN this is over and i will not ever send any business to them and i will warn more to follow as this is just poor practice in my book. Don't beg me for my business and i am very willing to give you blank checks and you spit in my face. No respect for my time or the size of my account i guess"

"Spoke with Malcolm today, he wasn’t able to offer me a policy since I am operating in Hawaii, but he offered to go over a quote I got with another company free of charge! He helped me understand the legal language used in the policy so now I know what I’m actually covered on. I was so surprised to experience such genuine helpfulness from an insurance company! Malcolm seems like a very honest person looking to actually help tree service businesses like mine, even when he had nothing to gain from it. Amazing. God bless you Malcolm."