UCI Health Gottschalk Medical Plaza

"One star because the parking spots are so small you can't get out of your car. And forget it if someone parks even close to the line."

"Dr DAYAL was thorough and provided a good plan for moving forward. Resident physician was nice guy and office atmosphere was quite pleasant."

"I saw my Orthopedic surgeon sometime in August , I was scheduled to Laguna Hills initially, but had a phone if I can be seen at Gottschalk at a different time. I said okey because it is closer to where I live. I got a bill for 300 dollars that I had to pay since the billing department stated that is a considered an outpatient. hospital facility. I wrote an email, called the billing department she stated that she will email the administrator. I left a message to my ortho since I am not better, I was told I will get an answer in 2-3 days. I had a call today that he was on vacation so my message was not answered. I had to repeat my spill 3 times and they stated that they will look into it. I called the patient representative for complaints no one answered the phone. I was so tired after all these calls I've gotten nowhere. The billing department billed my insurance company a humongous amount of money. they're my chart portal is a joke. funny thing I am not any better."

"Beware! If you make an appointment to see any doctor for a routine exam-they bill as a hospital visit, with a hospital facility charge to your insurance. For me, with Blue Cross PPO, I had to pay a percentage called a “coinsurance” instead of a copay. Not just that, but also it went to my deductible. This ended up being $387 instead of my usual $30 copay. I believe I should have been told about this when making the appointment and also when checking in. I called to dispute this, but they will not lower the bill."

"This is not a good place for primary health care. Your primary cannot see you for months, the nurse will take a week to respond to phone calls, mychart shows different things than the nurse can see, you get the run around to schedule a vaccine, the lab director repeatedly refuses to complete drs orders so you have to go to private testing to get proper diagnosis of a UTI, they give you a headache to get refills and if you go to the walk in services they will without fail prescribe the wrong medication. Good doctors but the system and the walk-in-staff are not. You will not get treated here when you most need it which is when you actually have problems. Seek alternatives for your primary care. I wish I could give them zero stars. Things have gotten progressively worse and this is no longer a place that offers meaningful service let alone provide impactfull patient care. I understand Insurances are responsible for some of their problems and we should all be mad at the insurance but this outpost has a share of the responsibility as well. Oh and finally, the patient parking is too tight. There is no way to park there without damage to your car."