PIH Health Downey Hospital

"If you’re having a true emergency please do not come here . I’ve been waiting for 5 hours in pain crying. I do not recommend at all unless you really really have too. After waiting for five hours in pain, I was taken into the fast tracked area where I was waiting for an additional hour still crying in pain. Finally, a doctor came in and told me she would give me Tylenol. She left the room. I was waiting for an additional hour just to get Tylenol while all the nurses at the nurse desk were laughing talking about what flavor latte they were going to get. Long story short, I ended up walking out without any treatment"

"I was scheduled for outpatient triple hernia surgery at this hospital to be handled by Dr. Deere. It didn't feel like I was in a hospital, the atmosphere was warm and family-like. I didn't feel like a number or even a patient, but like member of the family. Now I will drop some names: Dr. Loyola (anesthesia), Dr. Deere (surgeon), and the many nurses... Ana, Aileen, Alma, Orchid, Sue, and Ron. Thank you Friends for taking such good care of me!!!!! ☺️"

"Best Staff ever. Out patient surgery team worked amazing together. Shout out to Dr Nguyen, Dr Loo and the nurse team Sue, Nancy, Mary, Jean and Ray. Thank you for all your care. I felt as if you all cared. THANK YOU!!"

"Just completed a colonoscopy procedure at this hospital today. The medical staff, support staff and doctors were just incredible. Everyone was cheerful, friendly, consistently exhibited a patient first mentality, and were all extremely professional. Each and every person all exhibited the highest patient care the way it should be delivered at every stage."

"My first ER experience taking my 3yr old with a head open laceration after he hit his head and started bleeding. I went to this hospital thinking they would prioritize a child with an open wound somehow. But we ended up seeing a doctor until after 8hrs. That is ridiculous to me. We arrived at midnight and yes it looked like a busy time. I didn't see there was a sense of urgency from the night staff to properly intake the patients. They kept calling everyone more than once to ask questions and send us back to the waiting area. They lack empathy for the people who are being checked in and maybe they were tired or who knows but no excuse. A hospital is a business and we are the customers who will most likely be getting billed as if you got proper service. Staff walks around there like there is no urgency. Who corrects this? I hate to nag but it was my child. A child with an opening to the head. He ended up getting staples after 8hrs of wait. Wow. Do better."