Massage Envy,

12052 Lakewood Boulevard, Downey, CA 90242

"I love coming here for some me time. The massages always help relax me and the facials are so soothing."

"Although my masseuse was good, I didn't get my full hour massage. Initially, I rated my service 3 STARS because of her. However, when I called to inquire about the service, the receptionist didn't seem to want my business over the phone or in person. If I'd known that I'd be docked 10 minutes for undressing, which took less than 5 minutes, I would have undressed in the waiting area."

"I have been going to this location for 3+ years. Today I had the worst customer experience ever. My interaction with both individuals I spoke with had no customer service experience, at least from what was expressed to me. There was no empathy or acknowledgement of what I was complaining about. Only excuses and a script they go by. I will never return. It’s unfortunate that these young ladies are not trained properly and no manager to speak with."

"Don't buy there gift cards they don't honor them. Very expensive. The message is great. I won't go back."

"I purchased and gifted a gift card to my mother to come here and have a pleasant experience, instead she had the absolute contrary. This location was awful and nasty to her over the phone as in person the day of. She was charged 50% of the service she had appointment for which was a massage and that was a $75 late fee!!! Not including the actual service which they didn't provide! This late fee was never brought up when taking the credit card over the phone! I really wished we had read all these horrible reviews before gifting anything from this franchise! Disgusted of how they allow they're FRONT DESK to run or should I say ruin their business!"