Santa Cruz Gastroenterology 1662 Dominican Way, Santa Cruz, CA 95065

"I have a chronic condition, my GI (also from PAMF) said he couldn’t help me anymore so I was referred to another doctor. After a year, I got a new referral from my GP and made an appointment, the nearest available slot was in 2 months which is terrible but it happens. I joined the cancellations list and fortunately got an appointment much sooner. They called today to cancel my sooner appointment because they have a policy that states that if you transfer doctors you will have to wait 2 months from now, even if they have available earlier spots, because doctors don’t like it when you transfer. I explained my pain and urgency and she said policy is over all that and that I could leave a voicemail if I wanted to complain because no one was available. They do not care about people at all, or that you are sick and need support. This has been one of the worst healthcare experiences I’ve ever had. They are very good at charging lots of money for everything though."

"Worst scheduling staff l have experienced In getting appt. No one knows what to do given my complaints of no follow up to messages. Totallt incompetent. Will togo another gastroenterologist. Couldn't Handle transfer of care appt. D- grade"

"Update... They SUCK AT ABSOLUTELY EVERYTHING. After having to wait almost 5 months to see a doctor in the gastroenterology department I finally got an appointment for a procedure that I have needed since October 2018. The day before the procedure they call and tell me that Dr cannot make it for the procedure and it got scheduled out another five weeks. Now it has been seven months since my initial doctors appointment for this issue. AVOID AVOID AVOID unless you do not want to get better! And what’s worse... they do not even care!"

"Dr. Palascak, and his office staff are great. He always made sure you knew what was going on, he has an outstanding bedside manner. I think he is five stars, but I had to drop one star for PAMF billing services, which he uses. I would recommend Dr. Palascak to whomever needs treatment in his field."

"Dr. Palascak is an excellent physician that has been meticulous in his craft. I have received the care I would have expected with kindness and good communication. Thank you, Dr. Palascak."