Sutter Maternity & Surgery Center of Santa Cruz

"I had a nice experience with my first child. Didn’t care for the doctors much but the other staff and facility was fantastic. However, this second time around, I went to go back and had my first ultrasound and a video visit with a midwife. I then received a $500 bill, and we found out when we received that bill that Sutter doesn’t accept our insurance (which hadn’t changed since the first birth). I get it, we should have looked into this. But I birthed there less than two years ago and didn’t think anything would have changed. I also thought the staff, whom asked for my insurance cards 2-3 times, would have informed me that we were no longer in network. We called and of course got the “sorry we can’t help you” answer, so now are stuck with a $750 bill for a video visit and ultrasound. And of course had to find a new provider. I just don’t understand how it’s okay for them to just take our insurance and not even mention we aren’t in network. But they got paid, guess that’s all that matters to them."

"Had three wonderful births here i am blessed for that but please do not have staff have nails there specifically allowed to check cervix… there was one nurse with short nails and my gosh it hurt so bad when she was checking my cervix. The glove could have ripped and it could have gave me and the baby infection. Thankfully i told her your nails hurt even tho she got offended and was only checked by nurses without acrylic nails. It hurt bad."

"I had recent extensive hand surgery and want to shout out to the excellent nurses that made it not only efficient but fun(!) and a positive experience considering....Alvin, Grace and Sarah went above and beyond to make me comfortable and ready for surgery. Dr. Leland was amazing and spent a lot of time explaining the procedure. I highly recommend Sutter Surgery Center"

"Dear Lisa, Jennifer, Marty, and Emily, I wanted to take a moment to express my deepest gratitude for the exceptional care that you provided during my stay at Sutter hospital. Your dedication, professionalism, and genuine compassion made a significant difference in my recovery process. From the countless hours you spent attending to my needs, to your comforting words and unwavering support, I felt genuinely cared for and valued as a patient. Your expertise and attention to detail ensured that I received the best possible care throughout my time at the hospital. Not only did you provide exceptional medical care, but you also created a warm and welcoming environment that alleviated any anxieties or concerns I had. Your smiles, kind words, and empathy brought a sense of comfort during a challenging time, and for that, I am truly grateful. I spent 4 days in the hospital and you all made my stay feel like I was at home. Thank you again, Jacob and Jessica Castillo"

"I had to go in for minor toe surgery. Melody was my nurse. She was excellent very thorough and had a great sense of humor then came my surgical team with the anesthesiologist. Also a great group of people. Everything was clean. And well organized."