Menlo Medical Clinic in Menlo Park - 1300 Crane

"I have been coming here for over 20 years. I have no idea where the negative reviews come from as I have always had wonderful experiences here and wonderful care!!!"

"I’ve been going to MMC for over 30 years now. I have had a few different general practitioners as a few moved to different states or retired, but every one has been a top notch professional, courteous and knowledgeable. I have currently Dr. Christina Pagano as my GP and she is wonderful, I’ve been going to her for about 10 years. Dr. Carry Rothstein, gynecology, Dr. Diana Leu, dermatology, and Dr. Donna Lee, ophthalmology, I’ve all been seeing for many years with no complaints. Xray & mammography technicians I’ve had, have also been very good. And I’ve never had complaints about receptionists’ lack of courtesy, like many are stating here. However, I do understand the frustrations people voice of not being able to find a doctor that is accepting new patients. The population here (silicon valley) has increased radically the past 10 - 12 years, to me it seems logical that there are fewer medical professionals proportionately?"

"False online information on whether their doctors are "accepting new patients." When Medigap or Medicare Advantage insurance identifies and assigns one of them as a Primary Care Physician, upon calling for an appointment they say not a single one of their dozens of doctors is accepting new patients. So this Stanford Healthcare affiliate is essentially rejecting healthcare insurance and intentionally misleading the public about that fact during the annual Open Enrollment period."

"I just had the worst customer service call with this receptionist. I didn’t get her name, she has accent speaking and talking down to me. Why does she even have a job in this economy? Straight out rude and lots of attitude. Trying to schedule a date for my appointment. Wish this place have online appointment so this woman will not have a job."

"I have lived and visited doctors in 6 states, including in San Francisco, and this is by FAR the worst experience I’ve ever had. Office reception and customer service staff is incredibly rude. Spoke to three or four different office staff over the phone and only one was even remotely helpful. Almost zero availability from any of the doctors at the practice. The next available appointments for any of the doctors were 10-12 months out - who schedules a doctors appointment a year in advance? At that point, just say you are not accepting new patients. They have ~20 doctors between the two locations and nobody could see me before the end of the year (it’s Jan 5). They told me that the doctors may accept you into their practice by special request, but when I went through this exercise, the staff only put a request in with 3 of the 7 doctors I listed, and none accepted. What a colossal waste of time and horrible experience with the staff."