Perfect 10 Nails and Spa

"“Perfect ten?” I’d give a perfect zero, and I’ll tell you why.. My mother has been a patron of this establishment for many years, as such, she didn’t hesitate making an appointment for her birthday. Upon arrival twenty minutes early she was met with a condescending male at the front desk, who spoke loudly as to alert the other patrons. She was embarrassed made to feel as though it was her mistake. He told her in a trollish way that he had sent her an e mail after confirming her visit, and because she did not respond she had lost her spot. My vocation is working with repeat clients, and I had never been so disgusted. There are many ways to convey a reschedule, but this was aggressive and blatantly unnecessary. We will not be back. I can only surmise any five stars review given this establishment are by those patrons getting a free show at my mother’s expense."

"I go to get my nails done to find peace, and relaxation. My nail tech was fine. My poor experience came from listening to the owner "Low" and his angry demeanor. He was doing someone else's nails and was talking incessantly about his different road rage incidents and how stupid people are just in general. I don't come there to listen to his anger and his negative point of view on the world. This went on for almost a solid hour. Talking about yelling, flipping people off, riding other cars and violent outcomes. I felt more stressed out when I left, than I did when I decided to stop there. He is just not the type of person whose business I want to support. He doesn't greet guests, nor does he thank you for your business either. He alone has ruined this place."

"They accepted us walking in. They are kind and welcoming. Two signature pedicures takes about an hour. They could use pillows for your back. Got one full set with four designs and a fill with two replacement finger nails and two toe extensions. Cost $250.00 got there at 2:30 and didn't leave until 6pm. Great team work in supporting clients. Felt precision and time efficiency as well as design art can be improved.The shaping of the nail was way off, some of our nails are wider than the others. My sister got cuticle oil and I didn't get offered that. Communication to us as customers about who was doing what and when was very confusing. Pricing doesn't match what's on the website. One thumb also did not get a top coat. nails could have been cleaned up around the cuticles. Had an expectation from reading from previous reviews just to be let down on the job itself."

"Poor customer service and lack of experience. One of my nails was injured pretty badly too. They filed down my nail so thin that it almost bled. Anyway, I showed my nail tech, Kim a picture and she confirmed she could do it. It looked nothing like it. It was hideous. Kim filed the nails in way too much, that the sides of my actual nails were actually peeking along the sides of the fake nails. She couldn’t even add the designs and gems on nicely so I had to help with the designs to make it looking natural and organic. The nail tech screwed up my nails pretty bad and I believe me owner or manager, Row, walked in with a rude, ignorant attitude asking me what I want to do next! Umm…you’re the tech. He looked at me disgusted like I had wrong them when it was the tech’s lack of experience that didn’t deliver. Both were not apologetic at all. Row’s attitude was so bad that I had to actually ask him what his problem was, talking to customers in such a manner. Right when he knew that I wouldn’t take such manners, he backed up a little bit. Then Kim disappeared after putting acetone on my nails. They left for 10-15 minutes without attending me. I had to ask to have the nails be taken off. This salon would not likely get another of my business nor my referrals until they get their customer service up. Their service is horrific and they’re not friendly at all. It was not warm and welcoming at all when you enter the salon. If you’re looking for great and friendly staff, look elsewhere. This one will not deliver that! Sorry they wouldn’t let me take photos of the horrible job they did on my nails so I couldn’t share it."

"Best salon for fingernail dipping services. Lots of color choices in regular, gel, and dipping powder. The dipping powder manicure and standard pedicure costs $80 for both services and lasts me at least four weeks. For foot health, pedicures are done in bag-lined basins that are changed after every customer. After four weeks the polish on my fingers and toes is still intact but nail growth tells me it's time to make an appointment. All nail technicians are very good. I request Nara for nail services but from what I see, all technicians are highly skilled. Low, the business manager, is also amazing. He keeps the salon running smoothly and is very personable. The entire staff from the business manager to the nail technicians provide excellent service."