Progressive Insurance - Claims Office

"Scam. I paid for roadside assistance and after using it twice I get an email saying they are dropping my insurance because I used roadside assistance too often. I’m sorry but if I pay for roadside assistance I should not be punished for using it."

"I bought a brand new car in 2021 and never had anything happen until just this month and had to wait 2 weeks with a bungee corded bumper. Turns out I'm not covered for a no fault accident because my wife was driving the car and her name wasn't on the policy. Just another way for them to take your money and skate away from paying anything. Maybe all insurance companies are this way but just figured because I pay full coverage I would get full coverage."

"I got into a car crash back in October. last I heard from anyone they were waiting for liability from the police report months ago. the claim is still open on my account, I pay full coverage and they never offered a rental. they tried to do everything they could to NOT help me. do not use progressive, they are a money hungry scam of a company. What's the point of paying full coverage if someone hits your car, totals it then your insurance company does literally nothing about it."

"Absolutely awful. Thieves. Been paying premiums for years and years. Something goes wrong and they snake their way out of paying. My agent is just as liable. They have great commercials though."

"This is bad insurance!! They make it impossible to work with getting repairs done. They will not give enough time for repairs because the policy is set with a short repair time with no exceptions so they get to not pay out full repairs amount and the amount they come up with is not even close to the reality of the cost of repairs. So the hail damage we got on our house had to be fixed in their time with no exceptions even though everyone in town got damage has to share the handful of contractors and winter will shutdown roof work. They say they will not extend or help if we can't get someone on their time line. Progressive said they will do nothing. This is with a full replacement coverage."