Hansen’s Auto Care

"Disappointed. Chose Hansen’s because of great reviews, haven’t lived up to the hype. Kid’s car broke down last weekend, and they still haven’t even been able to look at it. Not quite as service oriented as the posts would reflect. May have to tow from Hansens to another shop that will actually help us."

"I called to get an estimate for a tune up. I also stated that I had my own parts that I had already purchased. I was told that they do not install customer parts, and he said he would call me back for an estimate. Never got a call back. I called 4 other places and got an estimate immediately. I have never had a shop tell me they wouldn't install the parts that I that I purchased myself. The parts that I purchased are over $100 locally, I bought the same exact parts online for half that, and a tune up requires 6 of them!"

"Had my engine sieze up on a trip from the cities. Tired vehicle there and left it over night. The customer service I had from Abby the next morning was sensational, honest, and efficient. They did a quick look and quickly realized it was something that I should take to the dealership. Offered to square up for them taking a quick look at it but they didn't charge me a dime. Great people to work with and I appreciated their guidance on a Saturday during a holiday. Trust em."

"They charged me $300 dollars for a part that costs $130 at a local part store. This brought the total repair cost to $600. I found out after the fact that the dealership would have done this repair for nearly half the price. I approved the repair because we needed it done quickly. I would at least recommend people getting a 2nd quote before letting this shop repair their car. The people were nice enough to deal with and they got me in quick but I walked away feeling like I was robbed. As a follow up- The owner called me on the phone and offered a refund of $100. I was appreciative if this follow up."

"Friendly, helpful staff. Even though they diagnosed my vehicle to with a blown head gasket, they allowed me to leave the vehicle there while I figured out what to do with it. (We live in the Twin cities, and had to drive our other vehicle back that day.) Mike even asked around to help me find a buyer. Again, they only diagnosed my vehicle, but did it quickly and for a fair, reasonable price."