Spectrum Store

"would like to personally thanjVincent Ceballos , sustomer service rep and the manager Nicole Pharis for offering a great customer service that kept me a Spectrum customer for the accounts I pay for instead of joining the army of "cable cutters", great store, great people, highly recommend, thanks"

"Easily picked up a phone for my granddaughter. The only thing I didn't like was she was looking at an older model and they pushed her into the iPhone 15. It should be best practice not to upsell a child."

"As you can see, the receipt the salesperson wanted me to sign is illegible!.The font is too small! Even he couldn't read it! Beware buyers! Salesperson stated I would be billed $250 for every piece of equipment in my house even though I was there returning equipment and canceling service because TMOBILE gave me free equipment and $30 a month internet access! And when I got home, my cancellation email was accompanied by a bill for the very equipment that I had just returned! Caveat emptor!"

"We just switched to Spectrum and saved a lot of money on our monthly mobile phone bill. Big thanks to the patient, kind, confident, respectful and relaxed staff at the Spectrum store for ironing out the wrinkles and answering all of our questions. Vince, Dakota, Isaac and Samir took very good care of us. Bonus stars for dealing so professionally with the crazy madman who came in screaming and cursing while we were there! It can’t have been easy but the employees were all super chill and, in the face of all that calmness, the guy eventually left. We are happy customers!!"

"Spectrum has the worst customer service on the planet but it doesn't seem that way. When you talk to them they seem friendly and nice but it's a thin veil hiding the highly trained, money grubbing, soulless employees that work there. First off they upsell you by giving you deals that expire soon and lead to much higher fees. Most if not all of their deals are bait and switch. Not only this but despite being highly trained at getting more money from you, their staff will act completely incompetent when they make a mistake. I called once to do 3 things which was add myself to my wife's account, upgrade the internet speed, and change the billing to my card. They told me they were adding me to the account but really what they did was create a second account on the same address. THEN, they added frnt to that address so technically it would be a second address. They then continued to charge my wife for our old internet while charging me for the new speed. When we found out and contested the charges, they said they couldn't do anything because it was two separate people at 2 separate addresses. They stole over $1,000 from me and will not give us credit. Besides this I've had numerous other issues with them and their service. Sadly they are our only option but if you contact AT&T which spectrum is dependent of, they can strongarm spectrum into giving you better deals."