Extended Stay America - Sacramento - Arden Way

"I really like it here. The lady in the afternoon really saved my butt one day. They're don't seem like nosy busy-bodies. They just are helpful. My room was actually clean when I checked in. I'm learned recently that this is not automatic at some hotels. I appreciate that."

"So first, let me start by saying most of the staff was amazing, especially Tina. Ben on the other hand…how he’s in charge I have no idea. This man called my room to tell me that my service dog is barking so sorry I was having a seizure in my room but I got you Ben next time I’ll tell my dog to just let me die. Second they stole one of my deposits they just have no idea what happened to it. One room was messed up and I had to get changed to another room which was 10 times worse the room smelled like feet. The TV didn’t work and when I told him he said there was nothing that they can do. They didn’t change my room again. They left me in there after I’ve already been here for two months. Save your money go somewhere else because I’m telling you ben alone will have you wanting to slap them?"

"The room was infested with cockroach’s they were on the bed, walls, in the kitchen coming out of the baseboards and my daughter got all kinds of tiny bit marks all over her body. And they wouldn’t even give me my money back. They acted as if I was the one that brought them. There’s no way I could have brought an infestation that with only staying in the room for 10 hours before checking out."

"I was pleasantly surprised by the hotel over all and was especially grateful for the quality of service. Each staff member that I communicated with was very kind and helpful. The grounds were kept clean and my room was cozy with everything my family needed for our stay. We will be going back in the future."

"I have been consistently staying at this motel for two nights every week, without fail. With that in mind, it is worth mentioning that Tina, the front desk staff member, was exceptionally helpful throughout my stay. Her attentiveness and willingness to assist with any inquiries or requests greatly enhanced my overall experience. Additionally, the motel's convenient location proved to be advantageous, allowing for easy access to nearby places I supposed to go. Furthermore, the cleanliness of the room was commendable, as it was well-maintained and presented a comfortable environment. Overall, I highly recommend this motel based on the exceptional service provided by Tina, the convenient location, and the impeccable cleanliness of the rooms."