Coronado Island Inn

"The positive side is that the location is good and the ladies at the reception are friendly. The downside: the bathroom was dirty (spider webs, makeup on the door frame and the hair dryer so filthy that one wouldn't want to touch it). The refrigerator hasn't been defrosted in months and the heating wasn't working properly, so the only way to heat the room up was by letting the hot shower run for a while. I had requested a quiet room upstairs; my room was upstairs, but facing Orange Ave, the main through route, so it was anything but quiet. I mentioned all this to the reception and had hoped that some one from management would contact me regarding these issues.That did not happen and only goes to show that they don't care. I would not stay there again."

"During our stay, we had no heat throughout the night (which was a cold one) and no hot water in the morning. Each time you want to speak to the receptionist – whose desk was often left empty – you have to cross two major streets: Third Street and Orange Avenue. That alone will take you quite some time. At the end, unable to fix the problems and unwilling to change our room, they put a space heater in our room and said they would give us a complimentary night stay for our next visit. When we tried to book our next visit, they reneged and did not honor the free night promise. There are so many other options on Coronado. Save yourself the miserable experience and stay away from this place."

"Only spent a weekend there and it was perfectly fine for what we needed. Spent most of our time out and about so only came in to sleep and shower. We had the corner spot and it isn’t as loud as it’s made out to be. Easily walk to the beach front and other spots on the island but might be easier if you just have a bike or scooter and leave your car on the street. Plenty of parking as it is."

"The way they treat military customers/families is disgraceful!!! Go elsewhere!!! Rude staff! Coronado has a slew of hotels with accommodating staff except for this hotel. 1. We booked a hotel through a 3rd party who accidentally booked Coronado Island Inn. We never stayed at this hotel, had proof of our booking elsewhere due to this error so we wanted a refund. 2. We contacted the 3rd party booking site and they kept giving us the run around by saying we needed a cancellation letter from this hotel. Then they said Coronado Island Inn needed to authorize the refund. We needed a letter from Coronado Island stating both the refund was authorized and that we never stayed at this hotel. 3. We called the Coronado Island Inn for 4 days in a row. We spoke to Reyna then Cheryl. We kept getting responses that they are busy. Who isn’t busy? Horrible response. Then we were told no manager was available on the weekend. Yet another red flag! Do you want to stay at a hotel that has no manger or no one in charge on the weekends or after hours? That doesn’t sound like a reputable hotel to me. And by the way this is a tiny hotel it’s not the Del Coronado so you’d think they would prioritize this. We kept getting the same answer “ We sent it.” But they never sent us a copy like THEY said they would. 5. Come to find out, the Coronado Island Inn was too concerned about being charged a commission so they stalled on their response to the 3rd party site. Keep in mind, we never stayed at this hotel AND we have a receipt of where we were currently staying to prove we never arrived or intended to stay at the Coronado Island Inn. 6. We spoke to Cheryl again on day 4 and come to find out that she wouldn’t send us proof of any letters or correspondence with the 3rd party booking agency because she said it shows their rates. The 3rd party booking site kept saying they didn’t receive proof that a refund by this hotel was approved. When I asked Cheryl why she couldn’t just send us a letter without rates, this “lady” hung up on us. We were not rude. We just don’t understand why a letter can’t be sent to us like SHE stated she would. We tried calling back but the hotel didn’t answer. Unprofessional Inconsiderate Rude Unresponsive Disreputable We are a military family disabled through service and this is how they treat us. How disgraceful! Don’t come here."