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Best Western Plus Island Palms Hotel & Marina
2051 Shelter Island Drive, San Diego, California, United States
About the Best Western Plus Island Palms Hotel & Marina
Located on the picturesque Shelter Island in San Diego, California, the Best Western Plus Island Palms Hotel & Marina offers a tranquil and relaxing escape for guests. This waterfront hotel boasts stunning views of the marina and the San Diego Bay, providing a peaceful atmosphere for both leisure and business travelers. The hotel features modern and comfortable accommodations, a waterfront pool, on-site dining options, and a marina for guests arriving by boat. With its convenient location near popular attractions like SeaWorld and the Gaslamp Quarter, the Best Western Plus Island Palms Hotel & Marina is the perfect choice for a memorable stay in San Diego.
Photos of Best Western Plus Island Palms Hotel & Marina
2051 Shelter Island Dr, San Diego, CA 92106, United States
Reviews of Best Western Plus Island Palms Hotel & Marina
"The hotel is beautiful, large rooms, peaceful setting, great water pressure, beautiful walking paths, everything is clean, pools and hot tubs were amazing, very friendly staff all the way around, but the beds are absolutely awful and will be the reason we don’t return. Our first room bed was harder than the floor and neither of us slept. We requested a room change because sleep is my most important factor at a hotel, well second only to cleanliness. The second room they asked us to go check was the same hard bed. We removed all of our items and left our luggage at the front desk while we did our planned activities and a new room was prepared. We left the hotel at 7am and were finally called a bit after 2pm for our room available. This 3rd room bed was somewhat better than our first 2, so we took it because we were exhausted. This bed is not great either, very firm with random poking spots once you settle in for the night. I was able to make do with extra pillows to cushion the stabbing springs. Our newest room is also adjacent to the exit door for this building which I don’t recommend if you are a light sleeper. Every person entering and exiting the door rattles your room door and every conversation sounds like they are in your room day or night. We travel hard and use our hotel to sleep, rest, and recover to go again the next day. This hotel failed in its most basic function, a good night’s sleep and rest. Lodging that fails its basic function is not useful for our travel needs. The great: friendly staff, clean facilities, great pool and hot tub, great views, beautiful walking areas, gorgeous balconies to enjoy coffee in the morning or evening, huge rooms. Free parking is available across the street versus $29/night on site. Walk down to Paragon Cafe for breakfast or lunch. The food was amazing, the coffee perfect, and it is a good walk at about a mile each way. The hotel’s onsite restaurant was adequate but pricey for food that was reheated Sysco goods. Take the walk or drive down to Paragon for much better choices. Why we won’t stay here on our next trip to San Diego: the beds are so uncomfortable we never felt rested, coffee is only available in the lobby from 7-10am, the property is very large so a walk to the front desk is a journey, the only vending machines are also by the lobby, rooms have zero quiet measures including A 1” gap under our room door into the hallway by the exit door woke us up every time that door opened 24/7. The hotel is beautiful and peaceful. If bed comfort isn’t important to your travel, it is a great base. Sleep is too important for my function to go without voluntarily."
"I recently had a regrettable stay at a this hotel, and I feel compelled to share my experience to save others from a similar ordeal. My time at this hotel was nothing short of dismal, with numerous issues that left me thoroughly dissatisfied. Upon entering the room, an overpowering odor greeted me immediately. It was a nauseating smell that permeated the entire space, making it almost unbearable to spend any significant amount of time. The lack of cleanliness was evident, and the stale air only added to the discomfort. It's crucial for a hotel to prioritize cleanliness, as it directly affects the guest's experience and overall satisfaction. The plumbing situation was another major disappointment. The hotel's plumbing system, or lack thereof, was in dire need of maintenance. The water pressure was unacceptably low, making it difficult to take a proper shower or even wash my hands. Additionally, the drains seemed clogged as the water would take forever to drain properly, resulting in standing water in the sink and tub. This kind of inconvenience is the last thing any guest would want to encounter during their stay. All in all, at this hotel failed to meet even the most basic expectations. The unpleasant odor, inadequate plumbing, and lackluster service made it one of the worst hotels I have ever encountered. I strongly advise anyone considering a stay at this hotel to explore alternative options in order to ensure an enjoyable and satisfactory experience. It is my sincere hope that the management of this hotel takes these concerns seriously and works towards rectifying these issues. Every guest deserves a comfortable, clean, and hospitable stay, and unfortunately, my time at this hotel fell far short of those basic expectations."
"We visit every year. The past couple of years service was not so good. The bar and restaurant felt like click click click. This visit it was absolutely wonderful everybody was such a good mood so friendly so accommodating. We got a Marine View by the adult pool and have a wonderful time. We decided not to rent a car and took a Lyft and saved the $300 for rental car and parking at the hotel. $25 a night to park at the hotel and free to park across the street but what's the point. Enjoy"
"We recently stayed here for 4 nights and it was lovely. It's a very quiet area with gorgeous views of ocean on each side. The two outdoor pools and hot tubs overlook a marina area and there are lots of amenities around the area. It's not the fanciest hotel and some areas are a tiny bit dated, but the location and charm made it quite enjoyable. The hotel is clean, there is a decent fitness room and restaurant, and the staff are just so friendly and helpful. It was nice to start and end the day with a walk along the beautiful waterfront and seeing the naval and cruise ships go by. Since Shelter Island is a man made spit and is tucked away from the main part of San Diego, I think if you are touristing from another area, it would be beneficial to have a rental vehicle so that you can easily access other areas if you are planning to go out and explore. That being said, there are also many fun restaurants, pubs, and coffee shops within walking distance on the island if you planned on staying in the local area."
"Great stay for our tennis team this past weekend! Everyone there is extremely friendly, the rooms are spacious and clean, the lobby was decorated with huge Halloween decorations, the hot tub/pool area and Blue Wave restaurant were all fantastic too! Maintenance always came quickly to open the tennis court gates and the courts had a super view too! There were 32 of us in our group and we all agreed it was a super hotel and great value! Highly recommend this hotel!"
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