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Embassy Suites by Hilton Ontario Airport
3663 East Guasti Road, Ontario, California, United States
About the Embassy Suites by Hilton Ontario Airport
Embassy Suites by Hilton Ontario Airport is a luxurious lodging option located at 3663 East Guasti Road in Ontario, California. This upscale hotel offers spacious suites with separate living areas, perfect for both business and leisure travelers. Guests can enjoy complimentary breakfast, evening receptions, and access to a fitness center and indoor pool. The hotel's convenient location near Ontario Airport makes it a great choice for those traveling for work or pleasure. Experience exceptional service and comfort at Embassy Suites by Hilton Ontario Airport.
Photos of Embassy Suites by Hilton Ontario Airport
3663 E Guasti Rd, Ontario, CA 91761, United States
Reviews of Embassy Suites by Hilton Ontario Airport
"Had some important receipts and free breakfast cards thrown away. Dirty towels were removed but not replaced by their cleaning service. Management was great about resolving the issues the best they could."
"This has become my go to hotel while traveling, but something rubbed me the wrong way recently. I called and made a reservation and decided to use some Hilton Honor points as well as credit card. When i arrived to the room, I noticed the room wasn’t the suite style with a living room. After talking to the front desk I was put in a regular suite, but the damage was done. I kind of felt as if I were being tossed in a crappy room because I used some points and didn’t have to pay full price. A person who doesn’t know any better would have been taken full advantage of. Completely unacceptable. Also, why is breakfast at 7:30am on the weekend? That’s waaay too late. I would recommend before booking your room to make sure it’s the room style you want."
"I had initially intended to write a glowing 5-star review for Embassy Suites based on my overall positive experience during my recent stay. Unfortunately, a distressing incident has prompted me to reconsider my rating. Embassy Suites initially impressed me with its comfortable accommodations, excellent service, and convenient location. The staff was friendly, and the amenities were noteworthy, contributing to an overall positive impression. However, my positive experience took a drastic turn when I discovered that my car's catalytic converter had been stolen from the hotel parking lot, despite being parked just 50 feet away from the entrance. The shock was baffled when I learned that the parking lot lacks surveillance cameras. For a hotel of this caliber, the absence of basic security measures in the parking area is surprising and disheartening. The $15 daily parking fee I paid was expected to ensure the some type of safety of my vehicle. The fact that such a security lapse occurred has significantly marred my perception of Embassy Suites. Equally disappointing was the response from the hotel staff when I reported the incident. The explanation that there are no cameras to monitor the parking lot and that they are unable to address the situation adequately was unsatisfactory, to say the least. Regrettably, this incident has forced me to revise my rating from 5 stars to 1 star. I can no longer wholeheartedly recommend Embassy Suites, given the serious security oversight that has impacted my experience. I will not be returning to this hotel, and I cannot, in good conscience, refer my friends or family to stay here."
"Normally the embassy suites is a wonderful place to stay. This particular one is going downhill pretty fast. If it wasn't for the staff there; I would have gave them an overall rating of about two stars but the staff was excellent. I also found out this particular hotel is not owned by the chain it's actually owned by the city of Ontario. That is actually too bad because the current status of the hotel is bringing down the embassy brand. The carpets were filthy, and long overdue for shampooing in lobby area. What I liked: Rather you're eating breakfast or hosting a vent requiring catering The staff that prepared and handle the food are truly professionals The food was very tasty and well prepared and presented. My hat off to the chef. Utensils and dishes were very clean so I know they take pride in their area. I have stayed at the embassy suites in all areas and states and they are pretty consistent. During my 30-year tenure I stayed here some years ago and the hotel was actually pretty nice back then, I don't know if this is just this embassy suites but you only get two cocktails during the manager's happy hour. Maybe this has changed at all of them: but, I remember for about 2 hours you can have all the wine and beer you can drink Yes the glasses were small but you can always leave their feeling good. At the price point of the rooms, I could have stayed at the DoubleTree at least I could have got into the lounge that they have for free if you have a room. That particular lounge has great food and the music is always a lot of fun."
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