Gerber Collision & Glass

"My Dodge Durango was in the shop for 2 months and returned with problems. Quality of repairs?2 Satisfaction with customer service?2 Anything could be improved? Make sure everything works as it did before service. Vehicle ready when promised? Yes2 months after dropping it off. Far to long to hold a persons car. Additional work? Yes, Took it to the dealer to have 2 repairs done, caused by your body shop at a cost of over $300. And wasting my time having to make two separate appointments to have repairs completed. Reason for return? Rear hatch wasn't lined up properly and was rubbing causing it to rust. Door locks were not working properly, antenna wasn't hooked up. Kept informed during repair process? No, When told it was getting painted, I asked if they looked at the rear hatch, mentioned when dropping it off, to be touched up with paint, I was told it was to late. Would you recommend shop to friend or family? NO Reason for score given for friend/family referral? Check your work before releasing it to me. Be more reliable and follow through with what you said. When called about the door lock problem I was told to fix it myself, that there wasn't anything Gerber could do for me. And one more thing, Before taking it to Gerber Collision I had gotten 2 other estimates, both thousands less, but my insurance company would only allow Gerber to do the work with no questions asked so that's the only reason I took it to them."

"I had my car in the shop for over a month with them to repair a back bumper. When I went to pick up my car I asked if there’s any concerns I should know about. They told me everything was ok and running fine. The next day come to find out my car would not start. I called them and was told that when I dropped off my car to get it repaired that it wouldn’t start up and I never had that happen to me and had my car for over six years. Obviously the staff left something on and the battery died. It was in perfect condition besides my back bumper. The disappointing part was the manager knew the car wasn’t running but allowed me to go on the road and thought it was okay to give the car back to me and acted like nothing happened! They did not care at all when I called back. Poor business. Very disappointing! I will have to say my car was very clean in/outside. I was very impressed with that."

"I was so impressed by the service we received at Gerber Collison and Glass in Middleton! I was a bit stressed after the entire passenger side of my daughter's car was damaged. But our experience with getting it repaired went so smoothly. They worked closely with our insurance company to work out all of the details. It was a pleasure to work with Matt Keating. He kept me in the loop during the whole process with emails at least once a week. He was very knowledgeable and professional. The car looked awesome when it was done. Susan at the desk was always super friendly on the phone and in person. I would highly recommend this place for their great work, fantastic customer service and for exceeding my expectations!"

"Quality work. They stand by their repairs. Any issue with the work is covered by their lifetime warranty. There was an engine light on in my vehicle after picking it up. After contacting the shop, they resolved the issue without delay. Only issue on my recent repair was the delay in parts, which was not their fault...it was just a tough time to need parts for a 2015 Expedition."

"We had such a great experience with Gerber in Middleton! The car my daughter uses to get to and from school needed repair after being hit in a parking lot, and not only did Gerber do an outstanding job - looks nearly new! - but Matt K. gave some amazing customer service. After I explained that this vehicle is my daughter's way to get to school, he worked with the production (I think) department to get us moved up on the schedule a bit and have the car back to us a couple of days sooner than originally promised. It really was outstanding and we -- especially my daughter -- were super appreciative! Thank you, Gerber Collision and Glass in Middleton, and especially Matthew K. :)"