Caliber Collision

"Excellent service! Kept me informed on what was going on, car fixed quickly!!! Staff was phenomenal, the ladies were so pleasant and helpful! Highly recommend Caliber Collision in Mount Pleasant, Wi"

"First class service and experience after a challenging situation with my car. The staff were so kind and helpful and the car was repaired so well, and almost two weeks ahead of the estimated date- despite a busy holiday season. I will continue to go to Caliber Collison for any future needs. Shout out to the Franklin and Mount Pleasant locations for their hard work and customer service."

"My car repairs were done here, but I would not ever go back. I found the customer service to be subpar and the billing to be dishonest. Even though my insurance paid my hefty bill, the microaggressions were very real when it came time to pay my deductible. I was told repeatedly that I must pay to pick up my car. I thought paying for my deductible portion of the repair was normal, so I never questioned that, but the consistent reminders were a bit ridiculous after a while. My car was also promised by a certain date, and it was there longer than anticipated. Perhaps it was beyond their control, and I understand that, but the communication about it was lacking and inconsistent. Overall, it was a very unprofessional experience, and I wished I had read reviews before choosing them. I wish my insurance would drop them due to their lack of integrity in billing. When I came to pick up my car, the guy who checked me out added more charges and tried to get me to just sign all documents upon leaving and to acknowledge these 'new' charges. I wasn't going to sign because I had not been informed of this new inflated bill. Even though they were billing my insurance and not me, I felt that was pretty slippery and dishonest. How do you just hand over a stack of papers and try to rush signatures as a customer is walking out the door and not verbally inform them of any changes? I was very uncomfortable and will never use them or recommend them to anyone. It was mostly the big and tall gentleman who showed the microaggressions and the dishonesty. I originally posted this review under Gerber Collision in Racine, and that was an accident. I used Gerber Collision in Madison, and they were awesome."

"If I could give 0 stars I would. The lack of respect, the condescending attitude, the refusal to admit faulty work was done. Zero integrity from Mark. He knows I have PTSD from combat, I tried to walk away because I was getting upset that he was insinuating another shop had worked on my car after I picked it up. I have dashcam that proves my car hasn't even been near another body shop or anyone with a buffer. I tried to tell him you don't follow a combat vet when they're walking away from you upset, and he continued to press the issue that someone else worked on my car and follow me screaming at me to come back, I'm an adult and disabled combat veteran, if i need to walk away, i can do that. I have it all on dashcam, completely unprofessional and zero integrity. Avoid this location at all costs!! I have contacted corporate and so has my insurance rep. Disgraceful treatment, believe the other 1 star reviews and everyone who has 4-5 probably didn't notice the shoddy workmanship. My driver side window doesn't even roll up all the way, but ofcourse they didn't do that either, "it was like that before"... even though you can clearly see the stamp from the window manufacturer is lower than the rest. Compound everywhere but ofcourse"another shop must've done that". Again just zero integrity."

"Worst place ever ask them to not wash my car they washed it anyway and now there are scratches all over my car because they didn't rinse their sponges. They were supposed to do some fixes on my car and did not do them properly. They lost all my expensive air valve caps and cut corners on top of having it for a month. Then there were hidden expenses that were not discussed that I had to pay in order to pick my dang car up. BTW this was not just an everyday car. It was a race car and if they handled a fancy car that way I'd like to see what they do with your daily driver. They just made problems on top of problems. Now I have to take it to another place to have it fixed. All the money I've had to waste on a rental. What a waste of time."