DoubleTree by Hilton Hotel Los Angeles - Norwalk

"Pretty girl with the long hair at the front desk is AMAZING! left a 5 night stay at the Hilton Garden Inn Anaheim feeling defeated and immediately felt better once I started talking to "her" (idk her name) I wish I'd have just stayed here all 6 nights. Rooms are 4 stars because they need new carpets."

"The room was alright, the bathroom had a weird smell and the room was very loud as its right next to the 5. We were also woken up by a marching band early on the weekend. Ended up having to pay for parking per night ($15) and was only told after we had checked in so we couldn’t get a refund if we didn’t want to stay here. One lady at the front desk was a little rude and unhelpful. If you’re a diamond member don’t waste your time here. As a diamond member my app tells me I get complimentary breakfast, I went down and the lady at the front desk told me I had to pay ($23) knowing in the system that I am a diamond member. Wouldn’t come back. Pay the extra couple bucks to stay somewhere nicer."

"Not happy... worked all night with nurses & informed the staff at this hotel we would like a room but we would probably be off at 3am we ended up finishing at 5am and our check out time is at noon. Seriously??? We're paying $200 to sleep a couple of hours. This is rediculous. He could've checked us in at 5am today... Never staying here again. Do better double tree."

"Me and my family stayed here for five months while our house was getting renovated. The staff is so warm, attentive and welcoming they made us feel like home. After trying every single item from the Sonoma Grill menu, trust me when I tell you these are the best creations: the Salmon Entree and the chicken sandwich. My least favorite things: breakfast and just like other comments mention, the need to get new carpets. But it doesn’t have to do with the overall cleanliness of the hotel, it's more of a renovation issue. I wish I could name everyone but this will turn into a long post. However, I do want to give special thanks to Antonio and Marcos from the restaurant. These men embody the meaning of great costumer service. We will be back!"

"The reception lacked warmth and assistance; they didn't guide us to the elevator or explain the hotel facilities despite it being a quiet time. Even when we sought help from a staff member in the lobby, they appeared distracted by a phone game and didn't attend to our queries. It took about 2 hours for someone to assist us in the room, and there was no manager available to address our concerns. Additionally, they entered our room without permission, and the privacy notice was on the door. This breach of privacy further compounded our dissatisfaction with the overall experience at the hotel. It's evident that the standards of privacy and respect for guests' space were lacking, contributing to a disappointing stay that did not meet the expected standards for a hotel of this caliber"