Extended Stay America - Orange County - Cypress

"I've been here with family as resident for 5 years, no major issues. Minor maintenance issues. The whole staff are kind and overall helpful on my needs, which always give attention in a few days. The manager is very nice and very professional always attending the properties issues. I admire her work ethics and principles. Overall excellent hotel to live in. Geart hospitality!!!!!!"

"The room was clean and a nice size. The staff is very nice and accommodating. Having a kitchen and a full size refrigerator was great. Finding the best rate on their own website and not having to book through a third party is a plus and booking online was super easy. This location is clean and the area is safe. I would stay here again."

"After reading the reviews, I expected terrible rooms and it wasn't. The hotel is a bit old for sure but I slept fine. The staff is amazing (and I'm so sorry I forgot their names). Everyone was really helpful. My dad forgot his watch and they were kind enough to ship it back to him. Overall, I don't really have complaints. I booked rooms to sleep. Slept well and had great experience with a the staff I came across. Totally would recommend."

"So this hotel was last minute due to the previous hotel not meeting standards. The first night was fine, until we got back from visiting family and our room keys were deactivated. The lady at night had an attitude towards my partner when he went down to get it fixed. Apparently they also had trouble getting into the office with their key and there was another visitor who had trouble as well. Due to it being an issue with multiple people you would think they would be understanding however their attitude was one of annoyance and couldn’t be bothered. Every night this weekend after 11pm one of our cards would not work, and trying to get ahold of someone at the front desk was a feat. I pressed the ring button several times with no assistance. The room was decent until I found roaches. Killed one that was crawling on the wall, at least six baby ones in the bathroom, and another adult one in the bathroom. Unfortunately I did not get a photo of them all, my daughter was freaking out and refused to use the bathroom. The hallways were always filled with trash bags or boxes of trash, as well as the stairwell and the elevator lobby. Our stay was Friday - Monday and just needed a place to shower and rest our heads since we spent majority of our day with family. Definitely not worth the $400 plus we spent. When checking out today the lady seemed preoccupied taking to the other workers and trying to log in to the system to give me a receipt of our stay. Then apologized that it was taking awhile since it gave so many prompts to log in. However, I feel that if you focused on a task rather than walk to the back then to the hallways door and talk to the male and female there it may have gone a little faster… Overall I’m highly upset with our stay and would most likely not come back to this establishment"