Best Inn Montebello

"TL;DR: Strongly advise against this hotel. The experience was marred by faulty room access, indifferent staff, unsanitary conditions, and a general sense of insecurity. Although affordable, the stress and discomfort far outweigh any cost benefits. Check-in Complications: After a long 8-hour drive to SoCal, I discovered that the keys to my room didn't work. This led to three frustrating trips back and forth from the room to the office, seeking a solution. Key Lock Failure: The key lock to my room was out of order, a fact only discovered after multiple failed attempts to enter. This issue left me unable to access my room where I had stored all my valuables and work-related items. Uncooperative Staff: Initially, the front desk staff seemed to dodge my questions and appeared unwilling to assist. It was only after I pulled my phone and started recording the interaction on my phone, insisting on not being ignored, that they took action. Dramatic Entry: Past 2 AM, the staff had to bang on the window and break it. I had to climb through a broken window just to retrieve my possessions. Room Change and Refund: After the window incident, I was assigned a new room. Though I did receive a refund for the first night, it hardly compensated for the ordeal. Poor Room Quality: The bed in the new room was incredibly squeaky and had a distinct, unwashed odor, suggesting poor hygiene standards. Unsanitary Bathroom: The bathroom's cleanliness was questionable, highlighted by a roach encounter while using the toilet. Sketchy Environment: The motel, admittedly cheap, seemed to house some long-term residents who contributed to an uneasy atmosphere."

"Really nice newly updated rooms. I normally don’t even notice tvs in motels, but they actually put in nice, large lg tvs. Tile in the bathroom. Laminate floors. Super proper. Check in takes 5 minutes literally, super chill"

"Very clean and comfortable rooms. The bathroom was also well kept. I do recommend if you are in the area to check this place out. You shouldn't be disappointed. Looks like it has been upgraded with new modern furniture with USB ports."

"The room that l was assigned is very clean and it looks like it was renovated recently. Price is decent and the front desk gentleman is helpful. I forgot to return the key during my check out but the lady said its ok. I recommend the place."