InterContinental Los Angeles Downtown, an IHG Hotel

"Beautiful Building. Marginal Service and Management. I’ve stayed at this hotel several times and was sad to notice a significant decline in service…particularly food and beverage. My guest and I were seated at one of the many dirty and un cleared tables at Spire73. Manager was not responsive to requests for cleaning and clearing. Our server and the food were excellent, however. The lobby bar was also dirty and uncleared. The servers and bartenders are excellent but whoever manages food and beverage at this property needs to seriously up their game."

"What a great experience! My son and I were in town for an event and absolutely loved this hotel. The service provided from the moment I pulled up was prompt, professional, and polite. The room was everything I expected. The view from the rooft top bar was absolutely exceptional. Just FYI - check-in is on the 70th floor...that took me a minute to sort out."

"We stayed for three nights and had a great experience from start to finish. Reading other reviews, I see a lot of people complaining about the elevators so let me share why I really liked the way they worked. Yes, you have to take an elevator from the entrance to the 70th floor where the lobby is located and then a different elevator back down to your room. This means that it's way harder for random people to access room floors and we really liked that. There are so many elevators that we barely ever had to wait for one, and only a short time. But if you don't like going up to a lobby that overlooks LA all the way out to Santa Monica and the ocean before you can access your room then you probably won't like this place. Everyone working at this hotel was very friendly and made us feel welcome. The room was great and very clean. The only area where I could see some room for improvement is the food menu in the lobby bar and maybe find a way to elevate the breakfast experience. In particular, the bread and pastries, fruit, and sausages weren't that compelling to me. But overall, very minor things because there were plenty of other things to eat in the buffet."

"My stay at the Intercontinental Los Angeles was nothing short of spectacular. Located in the heart of LA, the hotel offered convenience and luxury in equal measure. From the moment I stepped into the lobby, I was greeted with warmth and professionalism by the staff. The room itself was spacious, modern, and impeccably clean, providing a comfortable retreat after a day of exploring the city. But perhaps the highlight of my stay was the breathtaking view from my window. From the glittering lights of downtown to the iconic Hollywood sign in the distance, the panoramic vista showcased the beauty and vibrancy of LA. In addition to the stunning view, the hotel's amenities surpassed my expectations. The rooftop pool provided a relaxing oasis amidst the bustling city, while the on-site dining options offered a diverse array of delicious cuisine. Overall, my experience at the Intercontinental Los Angeles was unforgettable. Whether you're visiting for business or pleasure, this hotel is the perfect choice for a memorable stay in the City of Angels."

"We have stayed here multiple times but I felt compelled to write a review for our stay here (still staying as a guest as I write this) .. Maria at the front desk went above and beyond to ensure that my husband and I had the most amazing anniversary celebration. She honestly made our stay the best we’ve ever had since we’ve been coming here over the past two years. I highly recommend this hotel in all of Los Angeles. It is top-tier, and if there’s more people like Maria The world in hospitality would be a better place. We will surely be back to enjoy this wonderful place !!"