Umansky Motor Cars

"Good service experience on my Mercedes. Had a multiple bad experiences with the other dealership in town (click on my other reviews for details) so I decided to give Umansky a try and was very pleased with how things went."

"Jack gets 5 stars for his exceptional customer service. I have purchase several cars in the past. Unfortunately this time around the extended warranty (Protection Plus) for the paint , interior , environmental, etc. was not honored again! I had some sticky residue on my car due to road construction. As you know road construction is constant this time of the year. When I tried to have it removed it was denied. This is the second time. This warranty is useless. Jack was able to have it removed and detailed for me. He even gave me a loaner car while mine was being taken care of. I highly recommend Jack as he goes above & beyond."

"Just bought a Mercedes GLE 450e from Tony Sanfillipo at Umansky. As usual, Tony delivered. His customers service is unmatched. An absolute pleasure to work with. When Tony tells you he is going to do something, he delivers. He is professional, knowledgeable and a great guy. Would definitely recommend Tony and Umansky if you are in the market for a new car."

"I can't say anything about purchasing a car at Umansky...however...when I recently had my VW serviced there, I couldn't believe the incompetence. About 3 or 4 years ago, I brought my car to Umansky for general maintenance. All seemed pretty much okay, until I realized someone put 40 psi in a tire that should have had 30 psi. Unfortunately, it was too late when I realized the problem and ended up with a huge bubble in the tire, which had I driven further would have exploded. I was just lucky I caught it before that happened. I called Umansky and emailed. No one would return my call. I ended up buying new tires elsewhere....at least one of which they should have paid for (but would not even acknowledge). Fast forward to today. I needed maintenance done that only could be done at a VW certified shop. I went back to Umansky...Although I was concerned, I felt a little more confident in the service department. Why then did I give it one star? Because I was notified that my car was ready at 11:26 am. Got to the service department around 1:10 pm. Guess what, the cashier said our car was not ready. She gave a ton of excuses like "they may not have brought up the keys" "it should be ready soon," "why don't you wait in the lounge." Really? I asked her to find out what was the hold up and when the car would be ready. She told me she had to finish her paperwork first. Maybe it would have made sense to pick up the phone and check with the service consultant. Nope! Lousy customer service if I have ever seen it. I finally went into the service area, found the service consultant and got the keys and paperwork from him. Literally took us 30 - 45 minutes to pick up a car that was supposed to be done nearly two hours before. I don't have anything bad to say about the tech, but they need to take a closer look at their brand of customer service...It is the worst I have ever seen!"

"Ahmed, Michael and Rob, an amazing crew at BMW North. These guys are just on top of their league. They listen, the understand and most importantly get things done right the first time. Never a disappointment from them. Just picked up this beauty from them and man, the experience from start to finish, out of this world. Thank you"