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Firestone Complete Auto Care
8485 West Brown Deer Road, Milwaukee, Wisconsin, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair and maintenance institution located at 8485 West Brown Deer Road in Milwaukee, Wisconsin. Our experienced technicians provide a wide range of services to keep your vehicle running smoothly, including oil changes, tire rotations, brake repairs, and more. With a commitment to quality service and customer satisfaction, Firestone Complete Auto Care is your go-to destination for all your automotive needs. Visit us today and experience the difference of expert care for your vehicle.
Photos of Firestone Complete Auto Care
8485 W Brown Deer Rd, Milwaukee, WI 53224, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 18:00
Sunday:
08:00 - 17:00
Reviews of Firestone Complete Auto Care
"I walked in on Wed to make an appointment for an alignment and tire rotation for that sat at 2pm. I arrived for my 2pm appt and was told I could not be seen that day. I was not happy because nobody cared enough to call me to let me know before I traveled all the way to that location. I was treated like I was inconveniencing them. They reschedule me for the next day, Sunday at 10am. I got there and sat. i watched people come and go. I enquired about the status of my car and no-one bothered to check and let me know. They left me standing at the counter for 15 min waiting to hear from someone. I finally sat down and my car was not worked on until 1pm which was 4 hours later. 2pm, they tell me the alignment is done and then asked me if I still wanted the tire rotation. Yes I did!!!! That is one of the reasons I had an appointment. Needless to say i was done at almost 3pm. A full 5 hours later and to add insult to injury, you did the tire rotation after the alignment now my car is pulling left. I will never go back. customer service sucks"
"Representative that I spoke to was polite and receptive to the issues I wanted looked at, and even notified me of an upcoming sale to save money on some of said services. I was given quotes for multiple options with and without sale price. They apologized for not being able to take my vehicle that same day due to the online appointments being automated by a different company that doesn’t take their current workload into consideration, but secured a time for me the next day. I highly recommend this place, they’ll definitely take care of you if you go in person."
"Don't bring your vehicle here unless you have a 2nd one to drive. You'll be very lucky to get your car back same day, no matter what service is done on it. I brought my vehicle in at 7am on the dot, they told me i should be able to pick it up end of day. Got a call at 1:30 stating they will find out if car will need to be worked on next day, and that they "will call soon and let me know." Fast forward to 6pm I dialed both numbers provided several times and got no answer, 1 hour before closing. Sad shop, I needed the car and it would have been nice to at least know if I needed to find a ride for an urgent visit for next morning. Will NOT be coming back, would have rather taken it out of town to a better place if I knew that 12 hours was not enough time."
"Wait time was more than twice what I was told. No effort was made to let me know things were going slower or longer than expected. I only got information by bugging the staff. I waited 30 minutes once the van was off the hoist because they said they were waiting for paper work. I'd say it wasn't real bad service but a little more effort to communicate would have been greatly appreciated."
"Needed to have my suspension looked at picked my Jeep up I hear a new noise. Before I pulled off I tell the guy it wasn’t like this before (he disagreed of course) Went back up there and they told me that it wasn’t something they done. Fast forward a week later I’m driving my jeep and I hear a popping noise while I’m on the freeway. I pull over and three of my studs have broken off . To make a long story short don’t go here."
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