Hotel Figueroa - The Unbound Collection by Hyatt

"This is not a hotel for business travelers. Room was under equipped (no desk, or overhead light), so it was super dark even with lamps on. This was also the smallest hotel room I've ever seen (I've worked in hospitality for six years). I noticed older hotels like this will convert larger spaces into multiple rooms. Very tight; I literally couldn't even open my suitcase. You come to places like this with an overnight bag, not a suitcase. The lounge is likely the draw for this place; it's stunning. Restaurant staff are the best part of the place, although the menu is quite slim. I have no idea why this placed was recommended to me. Very disappointing."

"Hotel Figueroa is the ONLY hotel that doesn’t skimp on service. Daily housekeeping after Covid?? Who still does that? They do. If you’re lucky enough to have Sandra Cartagena as your room attendant, thank your lucky stars. She went above and beyond in making sure my room was clean and well stocked for me when I got back. Management, she’s a keeper and I hope you take good care of her! Most comfortable bed, spacious room (#522), charming and awesome history. Walk in shower with pebble floors and spacious counter space was wonderful! Every worker from the door guy, front desk, security, waiter, to my awesome housekeeper had great customer service. Kudos to your Management team. The coffee bar in the mornings is a huge plus too! Hallways are a bit creepy, coffin shaped pool (wow) but as soon as you get into your room, it all changes. I could fully relax. Worth every penny."

"Nice 3.5 star hotel. My room was spacious and it came with a coffee maker and fridge. My coworkers said the queen rooms were very small. So book a king if you need the space. The gym was very small, only about 2-3 people can work out at a time. The hotel is located right next to staples center, LA live and the convention center. Plenty of food and entertainment to hold you over each night."

"This beautiful, historic hotel comes with incredible service. Every staff member I encountered was welcoming and helpful. My room was meticulously maintained by housekeeping and well stocked. They went above and beyond in all ways to ensure my stay was incredible. As with many historic hotels, the rooms may not be the most spacious, but it makes up for that in character, experience, and comfort. I couldn’t recommend Hotel Figueroa more and will consider this my only choice for any future downtown LA visits."