Hilton Garden Inn LAX El Segundo

"Definitely the worst hotel room I've stayed at in a while. They are currently remodeling, which we weren't notified of until after we checked in. I feel like there should've been something notifying guests about this before they booked a room. The floor in the bathroom was visibly dirty, the water wasn't working when we first arrived (once again, we weren't notified about this, just found out on our own), and the water pressure was pretty bad once the water was restored. We tried to use the airport shuttle service in the morning (we had an early morning flight) and was told that the shuttle didn't run that early in the morning, but we could try to book it directly. When we called, they said they didn't run on Saturday mornings. Thankfully we looked into this the day before our flight, otherwise we might not have made it to the airport in time. If I would've known all of this, I definitely would have booked a room somewhere else because having to get a taxi was a major inconvenience on top of a not great experience at this hotel."

"Misleading Shuttle Information I want to share my experience regarding the hotel's airport shuttle service. While the hotel advertised a free airport shuttle, it failed to disclose that the service wasn't available 24 hours. Unfortunately, I had an early morning flight and assumed the shuttle would be a convenient option. To my dismay, the shuttle service wasn't operational at that hour, leaving me in a predicament. I had to resort to an expensive Uber ride to the airport, which significantly added to my travel costs. Transparency is crucial when it comes to services like airport shuttles, especially when relying on them for transportation to catch flights. I recommend that Hilton Garden Inn LAX El Segundo provides clear information about the shuttle service hours to avoid inconveniencing guests and incurring unexpected expenses."

"The Hilton Garden Inn in Los Angeles delivers pleasant service but falls short of Dubai's standards. Breakfast options are adequate yet limited. However, its prime location maintains a welcoming atmosphere. Overall, it's a comfortable choice for travelers, albeit with some room for improvement."

"I recently had the pleasure of staying here during my business trip, and I must say that my experience was nothing short of outstanding. From the moment I arrived, it was evident that the hotel staff's commitment to exceptional service would make my stay memorable. One of the standout aspects of my stay was the genuinely friendly and welcoming staff. Every interaction, from check-in to check-out, was marked by a warm smile and a willingness to assist with any request. The staff members consistently went above and beyond to ensure that I felt comfortable and at home throughout my stay. It was clear that their dedication to guest satisfaction was a top priority. I'd like to extend a special mention to the general manager. His presence and involvement in ensuring guests' needs were met were truly commendable. He was approachable, attentive, and always ready to assist. His proactive approach to ensuring the guests' well-being added an extra layer of assurance to my stay. The hotel's location also deserves recognition. Its proximity to the airport was incredibly convenient, particularly for a traveler like myself who needed easy access to catch a flight."

"I recently had the pleasure of staying at this wonderful hotel, and I couldn't have been more impressed. From the moment I stepped through the doors, the staff made me feel like a valued guest. The standout feature of this establishment is undoubtedly its incredibly friendly and accommodating staff. Every interaction was marked by genuine warmth and a desire to ensure my stay was comfortable. It's evident that the management places a high priority on exceptional service, and it truly shows. In particular, I'd like to commend the General Manager, Dave. His attention to detail and dedication to guest satisfaction were evident in every aspect of my stay. He was always available to address any questions or concerns I had, which added an extra layer of comfort to my experience. Furthermore, the location of the hotel couldn't be more convenient, especially for travelers. Being close to the airport made my trip seamless and stress-free. The well-placed shuttle service ensured I got to my flights with plenty of time to spare. The rooms were clean, comfortable, and well-appointed, providing a peaceful retreat after a day of travel or exploration. The attention to cleanliness and maintenance did not go unnoticed. In summary, my stay at this hotel was exceptional, and I wholeheartedly recommend it to fellow travelers. The friendly staff, with a special shout-out to General Manager Dave, elevated my experience, and the proximity to the airport is a major plus. I look forward to returning on my next visit to this city."