Residence Inn by Marriott Los Angeles Redondo Beach

"The woman with the wide-body and slicked-back short hair at the check-in counter was unpleasant, rude, and seemed envious. Despite her claim that there were no upgraded rooms available, she refused to upgrade my husband and me. She's certainly not the type of person I'd like to encounter when checking into a hotel. Similarly, the heavy-set man at the front desk was also rude and dishonest. He, too, claimed that there were no upgraded rooms available. His customer service skills left much to be desired."

"Breakfast was absolutely excellent (and included in the stay, not sure why others have said you have to pay extra for it.). Walls and floors were a bit thin, but there wasn’t as much freeway noise as others have said. Rooms were clean enough (not spotless, but fine). As others have said the staff are amazing!"

"The beds are much more comfortable than the Homewood Suites. However, there is basically no floor/ceiling insulation, so you hear people stomping around above you. You can also hear the freeway if you have a road-side room. I have to bring earplugs every time I stay"

"This is awful experience. Staffs are very route . During the online check in we have requested, everyday cleaning however they have avoided everyday cleaning . Checkin time 12pm however they gave the last room around 11pm. We clearly said we have only one vehicle . However they charged parking fee for each rooms. But only given one pass. They clearly knew everything but they try to theft the money from everyone. The hotel management try to clarify all issues. We have requested compensation for this unstable circumstance however they denied everything . If anyone wants to stay with them. Please alert your bills and time . Improper time management. Find better hotels nearby. Toiletry systems are very old. Unuseful kitchen facilities. Even coffee maker is also damaged ."

"Overall it was a clean room and had a full fridge and dishwasher and small stove. The pull out couch was broken and we had to have staff come and pull it out. Complimentary Breakfast is served daily and its a good spread with several options. Service was good when you asked for it but it was not consistent with the schedule they set. The cleaning service does bedding once a week with extended stays.however, after the room service, the bed was made but never changed the sheets until I asked them to redo the room. The hot tub was not functional and the pool was not well kept. Parking was another issue. You have to pay additionally for parking at the cost of $20 per day. There is on site laundry facilities at a cost of $2.50 per wash and $2.50 per dry. There is also a small gym as well as tennis courts and basketball nets. It was a nice stay overall with a few hiccups."