Petco 2005 Crow Canyon Place, San Ramon, CA 94583

"One of the employees of this establishment I'm assuming the manager, decided today would be the day he'd ruin for me. He also thought playing with my money made sense. I'm sure he wouldn't be happy if someone played with his job and money, matching his negative energy. I DoorDash sometimes. I'm a single mom of a 5 year old. I've done over 3.5k deliveries over the past 3 years. Rarely am I asked for my identification. I can count on one hand. Today I came into Petco with my ID. I've been in the Petco to pick up food plenty of times using that same ID and with no problems I was given the order. Thank God. Because at the end of the day it's not that serious. I explained to the manager that for privacy reasons my name on DoorDash for the past 3 years has been an alias. However I showed him my ID and said that he could use my legal name or alias in order for me to pick up cat food. Mind you I have done over 3.5k deliveries for more expensive products including electronics and was never asked for ID. If anything the app asks for me to scan the barcode for that product. So when the manager of this establishment told me that the name on my ID had to match the name on the app from his device I was sure that if I also showed him my device that showed the order information directly from the app I was assigned the order under my alias and my email address (that included my legal name) he could be rest assured that I was in fact that I was in fact the correct person to give the order to. I hoped he'd be intelligent enough to realize that for starters I'm not about to steal cat food. And that if he was worried about me stealing cat food my legal name and physical address was right there on my ID for him. That way I'd be easy to track down and be punished for the crime of catnapping food. However he chose to make things more complicated than necessary. Asking dashers for ID at a pet store is incredibly stupid. Not just because it's pet food but because a "Dasher" stealing from the Petco would be the fault of DoorDash and the Dasher not the Petco regardless to whether they take ID or not. If stealing is that big of an issue that Dashers need to be carded for an order then maybe DoorDash isn't something Petco should be investing in. Taking my ID and making sure the name matches the Dasher name isn't going to stop people from stealing. Either way I showed proof of who I was by using the app and gave him my legal name. It's not corporate espionage. It's not grand theft auto. I'm not smuggling contraband. It's just cat food. I'm trying to make money to take care of my son. So I don't appreciate someone asinine making that difficult for me in this economy. Lift the requirement for Dashers to show their ID. Your establishment is 1 out of 200 establishments in San Ramon that asks for ID for something as invaluable as cat food. If it's that serious hire your own delivery drivers and stop using DoorDash. I made sure to tell him he was being extremely asinine. It's cat food not a 5 carat diamond."

"Went to buy a new rubber chicken squeak toy for my dog. They had a good selection of toys but not the chicken. So I bought her some cookies."

"I stopped by to ask about restrooms (not the one in the Petco store). The kind and polite cashier told me where the shared outdoor restrooms was located. And then he surprised me by saying it was OK to use the Petco restroom if I wanted. That was nice! So I bought premium canned cat food after. Also, Petco has a good selection of quality foods for pets. I feel good about shopping at their stores. Recommended."

"Love the vital care that I'm able to provide for my pets with Petco. Friendly staff. Very knowledgeable. Mr. Stuart has been extremely knowledgeable and LaDonna is the best when it comes to grooming. The good part is their app, which is user friendly. Scheduling appointments, rewards , and order food made so easy in a few simple clicks. We love Petco!"