Quest Diagnostics

"I can understand short staffed but definitely not understand why make an appointment then get to the appointment on time then get it changed to 50 minutes after yet 7:50am comes around and others just arriving getting assisted before me! Not only was I compliant with the extra 50 minute wait and did my check in online and in person and still haven’t got the help that I need! Original appointment I made 7am currently 8:02am and IM STILL WAITING to get HELP!"

"There was a white woman with blond hair (that was very unkept and messy) I was worried her hair would get into the urine samples because she didn't keep up with medical hygiene by tying it up and away she was extremely rude basically kicked me a (pregnant active duty sailor) out even though I was called to the back for my appointment with my husband who has to accommodate me due to newfound medical issues I now have. She didn't like the idea of him accompanying me for a reason she still hasn't elaborated on."

"Nothing on QUEST DIAGNOSTIC website stipulates that appointments only on Saturdays. Here we are after fasting the whole night and being told that they cannot accept walk ins. Furthermore, I asked for a Supervisor or a Manager and was told that there is none, and that all personnel present are just “workers”. Then I was told that “I can give you a phone number for the Supervisor and you can give him/her a call yourself”. Reminds me of the game show that there is an option to “call a friend”. How can a workplace have an operation that is organized and facilitated better during regular working hours if there is no one leading and managing workers? This kind of health services and organization dealing with human customers is VERY UNSATISFACTORY and UNACCEPTABLE!"

"This should be considered a SCAM. We bought a hCG test online ($70) and scheduled an appointment thinking everything was fine. When we arrived they said that the purchase hadn't been approved and we should wait 48h. After several phone calls and visits to the location, we still haven't gotten our test and it looks we will never be. This should be considered a scam. We have never had this experience in the Bay Area. If you need to get a test done, it's better you choose a different provider. Note: this review isn't about the people working in this location, which are actually super nice and trying to help. The review is in general about Quest Diagnostics."

"Id give it 0 stars but unfortunately that’s not an option. I’ve been here 4 times in the past week and spent about 12 hours in this office…. Been told they were understaffed, sent home, skipped in line, ignored, and after my third try, my employer never received the test results. Underpaid staff and inexperienced, no wonder they’re hiring STILL and only offer $19/hr to collect urine. Unorganized, I’m currently looking at a few people’s blood tests with their personal info on it, luckily I don’t have evil intentions, but it makes me wonder how careful they are with my personal information….. If an employer sends you here, just ask them if you can get the tests done at Kaiser, that’s what I’m doing since I’m not waiting another hour here."