Quest Diagnostics

"A cold, miserable place for cheap medical establishments to send their patients for "quick" testing. To schedule an appointment you have to talk to an automated service on the phone. I struggled to get it to understand what I was saying. When you walk into the waiting room, the service window is boarded up and covered in infographics and instead of a front-desk person, a self-service iPad on a stand sits in the corner where you're supposed to check yourself in if you can't figure it out on your personal phone. The waiting room was almost constantly over-crowded during my wait, it made me feel very uncomfortable. The whole place is really dingy, I don't know if it's unclean or just old. The person who took my blood was not unlike a robot, cold and not comforting in the least. I left in tears, forced to carry out a massive brown bag that wouldn't fit in my backpack so that the entire waiting room would know what kind of embarrassing test I was having to do. I'm giving this place two stars instead of one because I understand that the staff's job can't be easy, I'm sure they deal with all kinds of people each and every day, all day. And I realize I came in at the end of the day, so who knows what kind of day my lab tech had. But bedside manner and respect are important parts of working in healthcare. My experience was stressful and dehumanizing and I hope I don't have to visit Quest Diagnostics ever again."

"Made an appointment. Got here 15 minutes early. Got me in 10 minutes late. Told me no order to have doctors office resend. Had it done in a minute and half. Waited in lobby an hour. Finally told them I'm still waiting no response back . Waited 30 more minutes and told them still here. Told me I had to wait an they also told me they have no idea if order came in or not. Waited 20 minutes more and left."

"I had a really good experience at this location today. Parking was a little tricky, but otherwise I was seen very quickly (I had an appointment) and Maria who was handling my blood work was so nice! She made the whole process easy."

"Whoever manages this facility should be fired immediately. You show up 10 minutes before they open and they only have one girl working until 9 o’clock for the next hour. The walk-ins continue to back up and the weight gets longer and longer and longer during the day. It’s impossible to get in and out as a standby without an appointment, only because they refused to staff."

"Accessibility: ⚠️ NOT WHEELCHAIR ACCESSIBLE! ⚠️⚠️⚠️⚠️ if you drive here, you have to park in a parking garage they have, and pay $4. Then to get to the elevators you have to go down STAIRS.....you read that correctly....you have to use STAIRS to get to the elevators. NOT WHEELCHAIR ACCESSIBLE. Also there are zero staff members to help you check in for your bloodwork...continue reading to understand. - I came here around 3 PM on a Thursday and there was no wait time for a walk-in (no appointment). I had to check in by myself on a tablet, as there are NO OFFICE STAFF WORKING AT THE FRONT DESK...THE FRONT DESK LITERALLY HAD A METAL WALL COVERING IT. If you do not understand technology or tablets, do NOT come here. Other than this, the people who draw blood are good here, and quick! Definitely the worst Quest I have ever been to, but the staff taking blood were super kind once back there with them."