Quest Diagnostics 2150 North Waterman Avenue, San Bernardino, CA 92404

"I highly recommend anyone who had been mistreated by a phlebotomist in this lab to report them by file a formal complaint with the Medical Board by mail or by calling them. The disrespectful attitude this worker's have it's should served as a huge proof of their ignorance and frustration as human beings and as mediocre workers. Their behavior can be ignored for sure but there laziness, unprofessional behavior and negligence they give towards patients by not paying attention on how they draw blood that's another thing. Today I witness once again the same Black lady lab tech giving attitude to a poor elder woman using a disgusting attitude to a point of discrimination, this is not the first time I witnessed this nasty behavior from their personal specially towards Hispanic not speaking fluent english or elders who have no clue on how to use their tablets and when they ask them simple questions regarding their appointments or any other question their arrogance, Ignorance and miserable behavior comes a float. I will be filing a report with the California consumer affairs aswell with the Medical board."

"I called on monday at 9:20 am. No one responded. I just got an automated machine telling me over and over that the hours are monday thru friday 6:30am to 3:30pm. It was open but they have no oneanswering and no way of taking voicemail."

"I had a appointment at 11:50. I did have a little trouble signing in. Once I figured it out I sat down and within 5 or 6 minutes and was called in. The nurse was very nice and friendly. I was out of the office by 12:15. The parking situation wasn’t the best. Definitely geared to smaller cars."

"If I can give this place a negative 5 star I would. They rely on an automated system to receive an appointment. I did so for my mother who lives alone and minimal English (I'm out of state). Receive a confirmation code and instructions for her to arrive 15 minutes early. She gets there and no one can fund her appointment nor do they help her. She has me on the phone and the gentleman shrugs it off like"sorry I can't help her, she's not on the list" then maybe you should allow us to come in and make an appointment personally, rather than use the automated calls. Now she's just sitting there (2.5 hours now) just waiting as a walk in. I get things happens but they could have handled it better and not have an attitude while talking to patients. I deal with the public all day long and when appts gets messed up, I apologize for the inconvenience and suggest another appt. Not brush the person off like they're nothing."

"What can be said about customer service? There is none. I was at this location and witnessed seniors completely lost, registering on a kiosk with zero help. How shameful for a business to operate with zero regards for the customers they serve. We live in a multicultural location with seniors, with little or no technology knowledge- without assistance I can only imagine the unnecessary stress they go thru . It took 20 minutes for someone to stop laughing and gossiping to come to the front and offer assistance. It’s shameful and disrespectful and I am taken back by the lack of empathy and respect towards clients. Quest is being completely misrepresented here at this location."