Quest Diagnostics

"Quest does not care about their dodgers in California! If you monitor their speed, you put your drivers in danger! If they can’t go with the flow of traffic…they are putting us and their drivers in danger"

"I always give opportunities, but I cannot let this keep happening anymore. Very unprofessional customer service. This is the second opportunity we give this location after having a previous negative experience and the second time we experience such negativity from staff (Patty) My father suffers from heart failure and other underlying medical conditions and has gone to this location as it is closest to home. Upon arrival he has been told there is no Doctor order and has been refused to be helped. What I don’t understand is when you call Quest, the automated service does say, “If you are 60 years of age or older, pregnant or have an underlying medical condition that puts you at risk, come during the first hour of each day for VIP care, appointments are encouraged but not required” which is what my father did since he is high risk. The recording also mentions “if your Doctor says they are sending the order, you do not need to worry about bringing one, if we do not have the order, we will contact your Doctors office.” So why is it that my father gets turned away because they cannot find an order, and why does the staff not bother calling to obtain one when it is their duty such as the recording says it is for them to call. My father showed up Friday morning and was told there was no order and the staff did not bother calling my fathers Doctors office for the order. My father was denied service and went home. I contacted my fathers Doctor office and asked if they could please call and re-send order. My father later on returned to quest and received very unprofessional rude service from Patty. My father had an old doctors business card and tore into pieces and placed in trash can. He was rudely told he could not place it there and was asked to remove the card from the trash. My father listened and removed, but he did ask why he was told to remove it if that’s what a trash can was for. He was told he could not put his trash there and my dad did ask if they had a sign saying otherwise. My father said it was wrong for them to make him remove his trash when he has no idea what other types of trash were in that bin to begin with. Not sanitary. My father was aggressively and rudely responded to by Patty. My father did mention to her he felt like recording her aggressiveness to have as proof of the way he was being treated. He proceeded to ask for the managers info and called Melody to file a complaint which he received an apology for. I am personally upset at the way this place treats people. If you work in healthcare, you have to be kind and courteous to patients. I am a medical professional and would never talk to my patients that way. If you are not a people person, do not have compassion or sympathy, please get a job someplace else, because nothing gives you the right to talk to someone that way. You don’t know what underlying medical conditions they have and the hassle it is to keep coming back and forth all because you do not want to help and are too lazy to care or do so. The first negative experience my father had, I received the same type of attitude. He was denied service and help due to “no order” I called my fathers Doctors office the first negative experience a few months ago and was told the order had been sent three times. I called quest and asked if they could call the office to obtain a verbal and quest told me they would not call my fathers Doctor and hung up on me more than once. I called again time after time and was hung up on and later on nobody would pick up the phone. After such a horrible experience, the first time I decided to contact the supervisor Melody and complained she called back with an apology. Other staff workers there did say she was a problematic staff member and that other patients always complained regarding her behavior but that unfortunately no action was taken and that they would all just hear a “speech” Sometimes an apology is not enough if staff isn’t disciplined and feels like they can get away with treating patients with disrespect. Where is the compassion?"

"Had a bad experience with this location! I was scheduled for a 3 hour glucose test due to doctors orders! Went in at8:50. Was overly packed, so they called me in at 9:30! Their schedule is they close at 12:30 for lunch! & since that was the situation didn’t accept me!! Like really?! Plus the girl who helped me was rude! Not professional at all! Willl never go back there at all!!!"

"They are EXTREMELY rude and unprofessional. I have been to this place on 4 separate occasions and each time I was sent away with a different excuse. Today it was "Our systems are down and we can not verify insurance, plus we close in another 28 minutes." They have NO respect for your time, I have to bath and dress a senior who can barely walk, to arrive there and play games? If you don't want to do your job then quit. This is the wrong forum to be racism. Your job is in the medical field to HELP people not discriminate. They really deserve 0 stars!"