SimonMed Imaging - Riverside

"I made appointment for X-ray, but still had to wait 2 hours. I was feeling claustrophobic and anxious, I let the receptionist know and I was able to wait in my car, the best part of all was the X-ray tech was very personable, he call me on my phone when he was ready to take my X-ray, then we had a nice chat while taking the pictures, I used to work as a receptionist at a hospital and we had many things in common regarding working in the health field for many years"

"Honestly the scheduling was a absolute disaster..! They had to cancel me and reschedule 4 times no exaggerating. Finally when I did get in for my procedure the Dr and staff was amazing. So if it wasn't for the scheduling issues i would give 5 star!"

"I visited SimonMed for an MRI scan, encountering significant disorganization throughout my experience. Initially scheduled a month prior, my appointment was abruptly changed last minute and split into two separate appointments upon arrival. Due to the surgical steel in my face, the staff hesitated to proceed with the MRI, requesting that I return over three consecutive days for the scan. The following day, upon my return, the receptionist had no recollection of my case and questioned the purpose of the x-rays. When I reminded her of the necessary notes, she responded with an unhelpful attitude, suggesting that cooperation was needed for assistance. Having previously undergone multiple MRI scans without issues elsewhere, my experience at SimonMed has been consistently frustrating. For a smoother and more organized healthcare experience, I recommend seeking out a facility that maintains proper documentation and prioritizes efficient communication."

"First time and hopefully last time. The front desk staff is rude. I was told there were no appointments, only walk-ins. I mentioned I was there before many people that went in to be seen already. When I walked in, there was a place to sit. Then it got overcrowded, and people were standing. Now, there are only 3 people in the lobby, and she has the nerve to say there are 3 people ahead of you? Well, there are only 3 people in the lobby. She said they go in order and no, they don't because I have been waiting for quite a long time and people that got here after me are all gone. Management needs to step up and make sure they are working. They wasted my time and day for sure."

"Making appointment was easy and they communicate information. Getting an answer to a question regarding procedures/test was rather frustrating. I was on phone for 22 minutes and disconnected. When I arrived at the site in Riverside everything went smoothly and timely. The tech for the MRI was respectful and supportive. I am claustrophobic and was there for an open MRI. It was a game changer. I felt safe and with the machine open, was able to successfully complete the test. I do highly recommend."