Avila Village Inn

"We stayed at Avila Village Inn the week between Christmas and New Years. So this is a late but rightly deserved review. I can't say enough about the service and quality of the rooms, staff and property. 5 Star Review from our family. All staff from everyone who was at the front desk to our housekeeping staff was superb. I am writing this review for an above and beyond thing that the Front Desk clerk, Tommy, did. And I want him to be recognized: This was a last minute vacation scheduled for my little family (myself, husband and our 2 year old daughter). Daycare was closed for 2 weeks so what the heck, let's go to the Central Coast, a place we love so much. My husband is an alumni of Cal Poly SLO so he was itching for a visit. If anyone has kids or has close relationships with children, you know that something if they lose something coveted, all hell will break loose. My daughter just got a new Moana blanket from her aunt and loved it. She walks around the house with it, plays with it, bundles her dolls in it, etc. We decided it's a small and thin enough blanket, lets bring it with us on this trip to make things easier. On our last night there, we could not locate the blanket, but kiddo fell asleep easy enough, I figured I would find it the next morning while we packed up to leave. We searched everywhere in the room, the closets, the balcony, the swimming pool, out car - Nothing. Well, in our last ditch effort when we were checking out and said thank you to the staff, we asked about the blanket just in case. They looked at lost and found and didn't see anything. So we had a sad 2 year old that we were strapping into the carseat to head home. Just as we were about to back out of the parking stall to leave, Tommy comes running for us and sees us in our truck, waves us down - With the Blanket in hand!! As soon as we walked out, he happened to check with room service just in case. And they looked and they found it! It must have got wrapped up in the sheets when room service cleaned out room. We were so thankful for him just checking for us but us parents were the most thankful as we didn't have to hear the crying and whining about losing the blanket then having to replace it. So thank you Tommy for going above and beyond!! We appreciate you!"

"I booked the "Grand escape suit" on their site. When you book this room it says there is a vaulted ceiling. They show pictures of a vaulted ceiling and that's what they're selling you. I have stayed at this resort before knowing the vaulted ceiling is on the second floor. So I booked it on the Avila Village Inn site. Upon arrival we got checked into a first floor dark suite. . I went up to the desk to explain I specifically booked in this site to make sure I had the second floor room. The "New Manager" seemed nice but completely uneducated of the property . She had no solutions. So she said she would talk to her manager. I never heard anything so I emailed letting them know of the issue and this is the response they emailed back; Good afternoon Makayla, I do see that you booked one of our Grand Escape Suites. Unfortunately we do not have both suites with the vaulted ceiling. We do understand the appeal of the vaulted ceiling in our suit on our second floor. We can always notate the request for the second floor suit if you would like to reach out when you book with us again. Guest Services Guest Service Representative So sad to treat locals this way, pathetic actually. The two suites are NOT both fairly represented on their website and should be different prices for what you're getting. I asked for a partial refund and that was their response. I will never give you guys my business again."

"The Inn has a wonderful cozy atmosphere. Our room was spacious with a comfortable bed and well-appointed furnishings. The staff is friendly and helpful. Two concerns—the resort fee is high and we have never used any of the resort amenities over the many times we have stayed at the Inn. Also, for seniors the climb into the tub is a challenge."

"Very run down. There were chunks out of the wall not only in our room, but directly behind the receptionist desk! That should have been my first clue? NO bottled water available. Soda machine was broken/inop. No coffee machine in the room. Fridge in room was empty, yet they wanted to add a 50.00 charge for "incidental's"? Furniture didn't match. Two different chairs and a Small coffee table. TV stand was for an OLD TV and there was a very small old flat screen on top of it! No movie channels were available. Cabinets in the bathroom were well worn as well. Fireplace was NOT a fireplace, but a heater with a glass front. Spa was ice cold when we got there, and was not serviced during our stay. Staff was friendly, but unable to accommodate any requests (not their fault at all). Parking was marginal. This place needs new owners and a make over in the worst way!!! First class prices for less than stellar accommodations. Completed a survey (from the hotel) with this same information and received no response. Will not be staying here again. Would not recommend. -JD"

"Such a great hotel. The only unfortunate experience was the lady below us was super sensitive. My son got up to go to the bathroom and she called the front desk and said we were making noise. It was before 10 pm, and most people were out in the spas making more noise than us. The hotel was super clean, front desk was so kind, and a noon check out made it very relaxing. Awesome place close to Avila Beach."