Hotel Winters

"This is a nice hotel, but be careful about how the room is assigned to you. We checked in the weekend before Valentine’s Day for a quiet, peaceful weekend. We were told we would get a courtyard view room and ended up in a room with a cement roof view. That is all we could see! The hotel was more than half empty, and there were many more options for the front desk employee to give us what we were promised. I put a review in the TripAdvisor and the hotel manager responded with an automated generic response, see below. This response does not address my issue and is devoid of resolution. We ended up checking out after the first night and left the town. "Guysell Geter, General Manager at Hotel Winters, responded to this review Responded yesterday Hi A_Keshavazr, Thank you for choosing to stay at Hotel Winters and taking the time to share your experience with us! t is great to read you had a great time at our hotel and enjoyed yourself downtown at our local wineries. Spring is right around the corner our businesses will be open later in the evening."

"AC in rooms are either excessively noisy or smell horrible. All other restaurants nearby I tried were much better even at lower prices. Staff was friendly, and the facility is fairly nice with vaulted ceilings, but just the poor room quality and poor restaurant takes all stars away. Bread served is worse than the 50% off bread at the store being sold on the last sell before date and the chicken for their pasta dishes was as dry as precooked chicken from Costco heated up in the microwave. The restaurant down the block for a lower price served a filleted whole piece of chicken tender and juicy with their gnocchi dish."

"We just held a meeting here for a few days, I cannot say enough about how amazing this hotel was. Everything was pristinely well kept, the rooms are spacious and comfortable and they have plenty of meeting rooms. Connie, the sales person was fantastic to work with, every single staff we came in contact with was professional and friendly. The food was excellent, banquet staff did a great job on our meeting buffets and breaks. Special mention to Victoria and Dave from the event staff. Plenty of parking in rear of the hotel and on the side. My ONLY complaint and it doesn’t lay on the hotel side is that most of the restaurants and area closes at 9pm on week days - so if you’re there with a team and want to drink late, you’ll have to grab extra drinks or bottles of wine from the bar and take it to the patio or lobby. The hotel has a strict policy on no parties in the room (which I appreciate). Definitely coming back!!!!! Cute little town!"

"The rooms were simple and large. The hotel was more like a boutique hotel tucked in a small town on the eastern fringe of wine country. Nice restaurant attached. A couple of other nice restaurants in the downtown area as well. Very clean and new. Winters is a quaint little town with a revived downtown area."

"For the price you pay, (nearly $300 for a night stay) you’d think the front desk would be more prepared and hospitable. Checked in and the receptionist had no idea what she was doing. She had to call someone else and get step by step instructions to figure out how to check us in. She said she was “just covering for someone on their break.” We nearly missed out on our birthday dinner reservations as we stood there holding our bags while she tried to figure out how to get us our room (asking us multiple times if we were checking in)… strange. Later, we asked if they had a corkscrew to open a wine bottle. We got told to go ask the restaurant down the hall, (front desk receptionist was sitting down doing nothing). We walked over and the waitress there wouldn’t even make eye contact with us while we asked. She told us to go down to the bar and ask. Bartender was polite. Then we asked the front desk if we could sit outside and use the heaters since they don’t have a hot tub. She told us someone would come help us turn them on (keep in mind she was still doing nothing else.) Took more than 10 minutes waiting in the cold before their engineer came (he was nice). Rooms were decent and the bathtub took about 30 years to fill with very low water pressure. Air conditioning barely worked and walls were very thin. Parking is pretty much non existent for the hotel. Wouldn’t stay here again but mostly because the lack of front desk hospitality. Considering the price customers pay, the front desk could be more helpful."