Quest Diagnostics 840 Willow Street, San Jose, CA 95125

"Went for walkin in Friday morning and was called in right away. Laurissa was curt and to the point, but did the job well. Facility is clean and in a quiet area."

"The personnel here is not qualified to perform the tests. No skills, no training, no language good enough to communicate with the patient in order to perform the procedure. They have walk in, but if you came earlier and have an appointment, you must wait till your appointment even if the other people just walknin aged get serviced. The nurse drawing blood has misjudged the vein, I was trying to explain that this is not the good vein but she doesn't understand the language. She missed the vein and started tilting the needle sideways, causing damage and risking to cut the vein. This is the number one thing a phlembotomist must not do and should know better if they have any training"

"Extremely slow service, no one to talk about update or status as there is just a kiosk to check in. Would recommend using a different location and this place doesn’t seem to understand the fact that people are waiting for a long time and have work to do. Had an appt early morning and still they were behind. They should have competent employees who should avoid over scheduling if they don’t have the skill or motivation to keep up."

"Service is really bad. No front table host. 60 minutes after appointment still wait in the room. And even one hour delayed after my appointment time. The technician was not able to tell the predict time for my turn. Really low efficiency! Not worth to spend your chance right here!"

"Here for pre-employment drug test. They have designated hours for this, starting 9 and I was here at 9. I've been waiting 30 minutes, they say there's still 2 ahead of me so it'll be another 30 minutes! If there's a designated time for this, and it's just peeing in a cup, I'd think they'd have a designated person for this to expedite it!"