UpValley Inn & Hot Springs 1865 Lincoln Avenue, Calistoga, CA 94515

"I have actually stayed here twice before & LOVED it. Once with a friend, & once myself. I have even written a glowing review when I stayed before. Sadly, this time has been an AWFUL experience-- a long story of awful where I run out of word count. The reason I am even giving it 2 stars & not 1 is because of the kindness of the team on the second shift who did their best to try to help multiple bad situations, the fact that I REALLY appreciate this hotel has a filtered water station, reusable cups & mugs instead of disposables & plastic, & that I come here in large part because this hotel has a steam sauna which I also SO need & appreciate. Now on to the terrible parts. The woman working the front desk was very pleasant & helpful when I first arrived. However, when I got to my room (which by the way is one of the more expensive rooms) the wifi was reaching only 2 bars & then dropping to 1. I tried both on my phone & my computer to no avail. When I walked down the steps, to the courtyard area, the wifi IMMEDIATELY jumped to FULL strength. I unfortunately had a ZOOM meeting that I had to join soon, so I went back to the front desk & told her of my issue & that I was going to unfortunately have to do my meeting in my vehicle because cell signal was also much too low in the back room they had me in & asked if she could please have the wi-fi looked at while I was in my meeting. She replied that "He was just back there & it was fine." Which made no sense to me. However, I remained polite & calm & replied in a very nice tone, "Well, I did try both my phone & my computer. My phone could get no wi-fi at all, & my computer could only get 2 bars at most & it kept dropping to 1, which is not enough for a ZOOM meeting & I have another one this evening, so would you please have him go into my actual room & check it for me?" I also explained to her about what happened as soon as I reached the courtyard vs. my room. She just looked at me & nodded. I knew right then nothing was going to happen. When I was done with my meeting, I went back to room & sure enough, nothing had changed. I went to the front desk to explain my predicament & it was a new person working. Because I come from the service industry for over 10 years, I knew what had happened. Shift change. The previous woman could not be bothered with me. The new person working at the front desk & the manager then worked to solve the issue for me & were incredibly kind. There, apparently, was not another room available in the price point I had paid. I told them I did not mind to downgrade vs. having an hour & half ZOOM meeting in my car starting at night. They found me the room & as I went up to it, there was a child SCREAMING, throwing a VERY loud temper tantrum. I went back down to the front desk & told them that I was soooo very sorry. That I can not stand being THAT person, but that staying right next to a toddler who is literally screaming at the top of their lungs is more than I can bear. Again, they were so very kind & found me another room. Sadly for me, it was an awful downgrade as it's on the bottom floor which means I am listening to feet tromping above me much of the night as they walk on the walkway above me back & forth as well as the room above me. I normally NEVER stay on bottom floors for this very reason. But apparently it was the only option left, all because the first woman working the front desk could not be bothered with having maintence actually go INTO my room to see that indeed wifi was completely different then down the stairs. I changed into my bathing suit & robe and went to the steam room & refocused my thoughts onto how grateful I was to be in there relaxing. When I got back to my room, I realized I had left my toiletries in my car. I love that they have bulk products here as I refuse to use wasteful small items at most hotels, so I decided not to go through the trouble of going back & forth from my vehicle. While in the shower, some of the shampoo got into my eye, and it immediately felt like it got lit on fire. Hurt for hours. BTW my birthday."

"Pro tip 1: HOSPITALITY means to BE hospitable to guests. It is nonexistent at this place. The employees are socially inept & flat out RUDE. 2: When you advertise a HOT spring, make sure it's HOT, not COLD; Especially right at check-in. What a concept! Also, why have a little itty bitty tub for the SOURCE WATER? Fill the pool (it's not big either) with it! 3: Turn up the Sauna at 3:30pm, before guests check in at 4:00! Everything was COLD when we arrived at about 5.00. No HOT tub (it was literally tepid), cold sauna, luke warm steam room. Front desk was totally unconcerned except to say, "turn it on". Isn't that HER job for paying guests, before arriving? Yeah-. We stayed in 2023 & it was a little better, as it was newer. The rooms sure don't get cleaned well nor maintained well, & it shows. Bring slippers; your socks will be ruined walking on the filthy flooring. Beds are like sleeping on a cardboard mattress. Pillow cases stunk like they had not been changed prior. Check out at 11 is also stiff, it would be nice to soak in the a.m. (of course if the Staff would be so kind to turn on the HEAT in the facilities or make sure they're on, in the early morning) An extra hour would help make that POSSIBLE, but not here! They just open the room door at 11:04, as you're pulling up your pants trying to scurry out as is. Such a dissatisfying stay on Valentine's Day. Thumbs down all the way. I seriously want a refund."

"I like the hotel room, sauna room, and steam room. The only bad thing is that the pools are a bit outdated, and the water in pools are not hot enough. Especially, the Jacuzzi pool should be warmer."

"The hotel is close to downtown, the rooms are very modern and nice. The pools are dated and need much better care. Chlorine levels in the water are excessive, so couldn't enjoy the sensation of soaking in mineral hot spring water, instead got out with dry skin and red eyes. The dry sauna was not hot at all, but the steam bath worked, although it didn't smell too great."

"Rooms are remodeled, clean and reasonably well designed, ours was missing a bulb in the bedside lamps, the fridge in the room isn’t covered and the light illuminated the room and in blue light until we covered it up. The grounds however seems shabby and rundown, all of the pool coping is damaged and dirty looking. The thermal pool Is lukewarm, and the hot tub is nearly cold. The steam room is nice, but the dry sauna takes forever to heat up. The water pressure in the showers is non-existent."