Quest Diagnostics

"Pretty smooth process and positive experience. The woman drawing my blood was very friendly and skilled!"

"I hate to give 1 star but no stars isn't an option In the past i had fantastic experience in santa cruz at their location near ocean street.. Let's talk about Scott's Valley though...So far the employees here seem to hate people Hate life Hate the medical field and hate their jobs So here's the deal - I've been in and out of the medical field due to my own struggles.. I'm now healthy and work in elder care I have many clients who are sent in for blood work or urine tests etc .. cause you know they're sick . The way quest is today is ridiculous..instead of walk ins they want you to make an appt ..fine .. wait 2 weeks to 4 months since they only employ 1 or 2 angry badgers to man the desk/draw blood Sounds easy enough but most people going in are sick or incapacitated in some way and now you want them to make an appt .. so this makes it even harder to find them a ride because if you make an appt then the few rides available will likely not be able at said time If you come for a drop in they will not only shame you but treat you like trash and then make you wait hours and hours as punishment Doesn't matter if you're dealing with chemo or dialysis and on your death bed as an elderly person How dare you inconvenience my ego and lack of compassion with your failing health Seriously people Do better .. you're awful and need a new line of work ..maybe a slaughter house is more ideal since you lack care for the living ..."

"Absolutely horrible experience. The woman checking ppl in (brunette, hair in a bun) was so rude and so mean to every single person who walked in. Specifically she became increasingly loud and angry with an older gentleman who was having trouble using the check in machine. She said “well now I’ll have to stop what I’m doing again and try to help you again!” Walked over to him and said “I can’t help you anymore I have appointments!” Then a gentleman came in with an appointment but was 6 mins late and she told him she “skipped him so he would have to wait with everyone else”. Getting blood drawn sucks and instead of making the experience more tolerable, she was an absolute witch. DO NOT go to Quest on Scott’s Valley drive. I would drive in traffic over 17 to not have to deal with that again!"

"Easy appointments online. You can your QR code or use the machine in the lobby to check in. Plenty of parking. Large lobby, waiting area. Best to make an appointment since it’s a small office. They pointed out that one test was not covered by insurance so I decided to get back to the doctor to make sure the diagnostic codes were correct. The two ladies were very pleasant. Took their time. This is my second visit to this office. I like the fact that it’s not crowded and plenty of parking outside."

"Had my appointment set for 8:30, had to wait until 8:45, the tech was very apologetic and said she'd had a big order that morning. No sweat these things happen and she was the only one there. I really appreciated her bedside manner as I have a needle phobia and issues with passing out in the past and some phlebotomists are not good at handling that nervousness. She asked if I wanted to lay down for the draw and I did which made me feel a lot better. She used the smallest needle and it was painless and quick, she then checked on me a couple times before I left to make sure I was good. I really appreciated it and felt taken care of. I will go back for my next one!"