Quest Diagnostics

"1 star for Quest Diagnostics who would replace their nurses with robots if they could. 5 stars for the phlebotomist who was working as kindly, quickly and professionally as she could. Every time I go to Quest now, I see walk-ins frustrated from waiting for service with nobody to take their blood or even explain the need for an appointment. I watched a long conversation in broken Spanish/English between a walk-in and another patient, because if a kind-hearted patient didn't step up, the nurses have no time to help and the inhuman appointment scanning machine is just an inhuman appointment scanning machine. What an awful state of affairs. There's a special place in hell for executives who run companies like this."

"It was super-fast with the appointment"

"I was really worried about the reviews of this place and all other quest diagnostics. But all you have to do is make an appointment online. If you just do a walk-in, then yeah of course expect to wait a long while. This location was convenient, clean, and staff was nice."

"Impossible to talk to anyone here on the phone. Every option on the phone tree ends in an error, a full voicemail box, or a prerecorded message. Management has known about this issue for months (look at the other reviews!) so the fact that it has not been fixed means it’s a deliberate choice. Came for an urgent lab test as a walk-in over two hours before closing time and despite being only second in line, was sent home two hours later without having been seen. Only one employee was there to staff the entire facility!"