CPMC Lab, Pacific Campus | 2100 Webster Street 2100 Webster Street, San Francisco, CA 94115

"Waiting for so long"

"FLOWUP REVIEW: I Received a follow up call from the office supervisor. He was very apologetic and explained the situation about having a shortage of butterfly needles. He also said he would speak to the phlebotomist and go over some of the procedures she did not follow. I was satisfied with his courteous explanation and apology. My original complaint: I usually have a good experience at this lab...but...today I went in for routine blood tests and the experience was not so pleasant! I specifically asked the flabatomist to please use a butterfly needle, she said yes and nodded. Before I realized it, she stuck me with a larger needle and it really hurt. When I asked her why she didn't use the butterfly, she shrugged it off and said my vein was large enough fotbthe bigger needle. I said to her when a patient asks for a butterfly needle, you need to follow her instructions. I'm home 2 hours later with a huge bruise and swelling. It still hurts me."

"The phlebotomists there are awesome. Since CPMC (Sutter Health) decided to cut their staff, there can sometimes be a bit of a wait. But the people are so good that I don’t mind. It’s the only lab I go to."

"Terrible experience, very slow staff. Today, 10/5/21, it was so slow that from 7:30 when I arrived there were five people ahead of me and they served me until 8:50. I don't recommend it."

"I went for labs yesterday and had a great experience. My doctor had ordered a long list of tests, so they had to draw 9 vials of blood :| The technician/nurse that helped me was extremely patient and did an excellent job, I barely felt anything. He took the time to answer all my questions and even let me lay on the recliner for a few minutes afterwards to make sure I was feeling OK. The check in process was fast."