Happy Hyundai of Rochester (formerly known as Adamson Hyundai)

"Bad experience. Salesperson didn't know the facts about the used vehicle we looked at. Did not get back to us for days, when he did I was informed vehicle had sold that afternoon. When I mentioned he needed to get straight on facts about vehicle he argued with me. Not professional at all. If you are looking for a rude car buying experience with salesman who are not knowledgeable then go to Happy Hyundai. Quite frankly I will be buying my next vehicle some place else. Called Dealership back, lady at front call desk didn't know who I should talk with concerning the issues I experienced. Extremely frustrating. Even though I called the number the dealership told me to call so they could make things right. Lots of words, definitely no action to back the words up. Stay away from these guys unless you want an extremely frustrating car buying experience."

"Had a recall done and spare tire holder came off and broke which shouldn’t happen. Before I picked up the car, Doug had already sent info to Hyundai about paying for replacement part. Doug called the next day to say Hyundai agreed to pay for the part and Happy agreed to pay for labor. Great for me as the cost would have been about $600! I appreciated that Doug took care of everything and all I had to do was bring my car back to get that work done. Thanks Doug!"

"We were given a friendly welcome by Rich upon arrival. He explained what they would be doing to our vehicle. Was thorough in his explanation and asked if we had concerns. He mentioned they would be checking for a recall that I wasn’t aware of. We felt very comfortable with his explanation of things and felt totally welcome by the entire staff that was working there at that time."

"This is the 2nd time I have had the vehicle repaired by your team . The first time it was hail this time a deer. My experience has always been perfect. The work.on the vehicle has been excellent. The ease of working with you guys has been great. Your work is completed on the promised schedule. Thank you and your team for making the whole experience the best it could be"

"I tried to set up a service appointment through their online process. As of yet nobody has gotten back to me for an actual appointment. I decided to use their drive-through oil change service. Everybody I met in the service area were very helpful. A service person came straight to me to see if I wanted to change some filters out. They changed my oil and rotated my tires in under the estimated time. Everyone was kind and considerate. Will be back"