Rochester Quick Lane at Ford

"Awesome showroom, old Toyota classics on showroom floor also. Shows how well built and how long they last when maintained properly. Excellent people."

"Excellent! The service advisor was nice and friendly, said my non-scheduled oil change was a 90 min. Wait. They had me out of there in 25 min. Great service!"

"My fiance and I took our Ranger in today for an oil change and worked with Joe and Ross who I can honestly say are 2 of the best employees I've ever worked with in any customer service situation. They're friendly, extremely knowledgeable, and handled every customer they interacted with while we were there with the same level of kindness, integrity, and respect you'd expect someone to give their own mother if she was a customer. They answered every question we had and if they were unable to answer it immediately, they'd find the answer. On top of all of that, their honesty while talking about what tires we should get as we've been basically bald since the end of winter was an exceptionally refreshing thing to witness within the automotive industry. While we were there we also went and poked around the lot as we have been looking to buy another vehicle. While looking, Madeline came to see if there was any help she could provide in case we needed anything. While I know car sales is all about customer service and sealing the deal, she was never pushy, exceptionally friendly, and truthfully cared about getting us into the right car, not just any car. Unfortunately we did not purchase one today but when we do buy a car soon we will 100% be working with her. She was awesome. Because I've worked in the automotive industry I genuinely am not a fan of going to most dealerships/service shops after years of bad experiences. This Quick Lane and the service they provide have made me only ever want to take my vehicle here for maintenance. Every time I've gone to Quick Lane here in Rochester it's easy, quick, priced fairly, and I've never felt pressured to do additional things I don't want to to my vehicle. They're awesome at simply informing you of the issues proactively and offering you the options you have with no pressure or stress. It really is refreshing to have an automechanic shop you can trust. This is the spot for sure for any auto work you need done. They get it done right and on the exceptionally rare occasions they don't they've gone above and beyond to right the situation entirely. There's a reason we keep going back there and it's because of the amazing staff they hire and the care that staff provides."

"Run away!!! From using the air gun on putting lug nuts back on, and not finishing the tighten down with a proper torque wrench, popping wheel center caps off with a screwdriver ( instead of using a plastic cap tool) and taking a chunk out of the wheel clearcoat, to spinning on the oil filter with dry gasket, and overfilling the oil, not resetting oil life monitor, ....I'll just stop there. That's what you get with a bunch of young kids changing your oil. I'm back to changing my oil myself. Tires and wheels I'll go elsewhere. For the record, I actually worked at Ford years ago as a mechanic... and still wrenching today. If you want it done right, do it yourself, I guess."

"I dropped by on Monday and there was a 2 hour wait for walk-ins. No worries, I called in and created an appointment for Tuesday. When I arrived on Tuesday they couldn't find the appointment. Capped lug nuts are awful, but after declining to purchase whatever aftermarket lug nuts they had on hand, they decided not to complete the service as scheduled. No problem. I left and dropped by O'Reilly's and bought american made lug nuts to swap on. I got every lug nut changed with zero issues in a parking lot in the rain. On the left is what they look like when you do it properly. On the right is the work that the Quick Lane does."