Goodwill Store

"I bought things yesterday, some things didn't fit me. I came back the next day and took my things. the woman at the checkout said that she did not see a jacket for 19 dollars in the receipt , asked for another receipt . I said I only have one check. She said she couldn't see the number of the jacket. But it's not my fault. Of course , this is not much money , and everyone can make mistakes , but she did not apologize , and even spoke to me in a very raised tone . I felt very offended , she spoke as if I were a thief and demanding other people 's money . I just asked you to change it for another thing. To make her feel ashamed, I told her that take this thing away, I'm giving it back without refunds, because this thing didn't fit me. but no one was ashamed except me , who was made out to be an idiot or a liar or a thief in front of everyone . even I saw how the guard followed me shamefully after that , he probably thought that I was a thief . I really loved going to this store, I bought something, I didn't make refunds. 3 week ago on my card Bank of America was like charge 2 time from Goodwill twice 14 dollars . And I undastand that it mistake , I no go in shop and no ask back me 14 dollars . Because probably it mistake and it ok , because it good store and good clothes for small price , but today I feel like it is my mistake , like I liar , like I doing bad .And now I probably have no desire to go back there. I no need no my even 1 cent , I can halp if peoples need , I believe in God and know that liar it very bad . I hate liar . And me so offence’s that she no ask nouther , no explain , no say sorry , probably it our mistake . If she do it , I say her , ok , never mind, it no so big price. But I feel that she no trust me and think that I liar . Sorry that write it , but today I feel sad after it . ."

"I been coming for years to this goodwill. It’s always been a pleasant to find treasures something that I enjoy doing with my fam. Not anymore I had a crazy employee Janet who’s was very rude only because I ask to see a sunglasses. I understand working on the Jan 1 is tough but as a customer we deserve to be treated right not yo be scream at. I can’t believe that they are hiring aggressive people and specially in my neighborhood where we already have enough of that. I hope a manger can be aware of this."

"You should be ashamed of yourselves. No ability to try on and no ability to return when you weren’t given a receipt. Tags were attached and payment method provided. Do better"

"This store and several others around the Bay have donated items on display at the entrance to each store but they refuse to sell them to anyone. Straight up false advertising/bait and switch. Just because you don't have enough staff to keep up with demand is not the customer's problem."

"Went to check out the book selection. It's smaller than other Goodwills/Thrift stores in the area but I was surprised by the amount of high quality books! Had a few Book of the Month limited editions and a bulk of the selection was non-fiction/political science. May not be the best place to look for your next read but if you're in the Fillmore or Japantown and nearby, take a gander ☺️"