Office Star Products 1901 South Archibald Avenue, Ontario, CA 91761

"Awful company. Quality of product is poor. I purchased their counter chairs from home depot and the faux leather is peeling off eventhough we hardly use them. Customer service refuse to offer any help citing chairs are beyond warranty (the chairs are over a years old) and that these were discontinued (likely because they know the material used is defective). I didn't pay hundreds of dollars for disposable furniture. Don't waste the trouble and headache. Spend your money elsewhere."

"If I could give them zero stars I would. I would never voluntarily choose to shop here but apparently they operate as a vendor for Home Depot. I bought a bedroom set through Home Depot and half the parts were warped or broken. I’ve tried for weeks to get a replacement part and keep getting the run around. I’ve reported them to BBB for fraudulent practices and have also contested the credit card charges with Home Depot due to their sheer negligence. Based on the negative reviews from others, it appears my experience is not unique. Stay away from this company and their products as they clearly do not care about the customer."

"Absolutely ZERO customer service. Ordered a chair on Amazon in July 2021. Chair that was delivered had obviously been repacked. Upon opening many items needed for assembly were either missing or short. It is now late September 2021. I have called the customer service line and was advised to email request along with photos of problems. I did so in August. After three weeks with no response, I emailed again. Another week gone by and no response so I began calling the "customer service" line. I have done so now on 4 occasions and each time the call goes to a voicemail, then to a "customer service" line which rings unanswered. I waited once for over 20 minutes and the call was finally disconnected. Absolutely frustrated with Office Star Products. All I want is the missing parts that will allow me to assemble the chair. No one will talk to me or respond to my continued emails. Pathetic experience. I would highly advise to avoid doing any business with Office Star Products."

"Office Star is a terrible company. Plain and simple. Bought one of their office chairs and tried to get in contact with them for a replacement part. I was told to e-mail them. I did three times and zero response! I also left voicemails. Nothing! I ended up returning the chair because of this to the retail location where I purchased it. I recommend you stay away from purchasing any of their products."

"My Office Star Legacy Office Chair fell completely apart during several weeks after purchase (and I'm not heavy). Just days after arrival, ball bearings starting appearing daily on the floor around the chair. The chair slowly became creaky, noisy, immobile, and finally one of the casters just dropped, finishing the chair's useful function by two months after purchase. Now, the cumbersome task of bringing it out to the dumpster, on its way to join other Office Star Products discarded at the end of their brief useful life. No response to my e-mail or phone call request for service and/or parts/replacement. Cheaply made, but not cheaply priced."